Field Representative II, MS Onsite Technical Support

Make an Impact Every Day

Ricoh is looking for a customer-focused Onsite Print Services Specialist to support and maintain a managed print environment across multiple locations. In this hands-on role, you'll ensure printers and multifunction devices operate efficiently while delivering outstanding service to end users.

• Perform routine maintenance and quality checks on printers and multifunction devices.


• Troubleshoot print-related issues and coordinate escalations when needed.


• Manage toner, paper, supplies, and inventory to prevent downtime.


• Support users with device assistance, training, and service requests.


• Track and document tickets in ServiceNow.


• Coordinate equipment installations, deployments, and relocations.


• Provide support for remote locations and monitor device readiness.


• Maintain operational reports and identify opportunities for improvement.

• High school diploma or equivalent.


• 3+ years of experience supporting office equipment, print services, or related operations (5+ years preferred).


• Strong customer service and communication skills.


• Experience troubleshooting printers, copiers, or other office technology.


• Organized, detail-oriented, and able to prioritize multiple tasks.


• Proficiency with Microsoft Office and service management tools.

• Work in a dynamic, customer-facing environment.


• Gain exposure to advanced print and document technology.


• Be a key contributor to operational excellence and customer satisfaction.


• Opportunity to work independently while collaborating with multiple teams.

Physical Requirements: Ability to lift up to 50 lbs., stand, walk, bend, and move throughout the workday as needed.