Field Service and Installation Technician

Do you have carpentry skills and you’re looking for a career change that will provide you with steady, consistent hours and great benefits? Look no further than North Atlantic Corp. We are a family owned business located in Somerset, MA with a job opening in our Service & Installation Dept for a Technician to repair and service windows and doors. Our field technicians go directly to the job site to perform the work; they are provided with a company van used during business hours and the necessary tools.

At North Atlantic, we take great pride in the products that we sell. Service after the sale is part of our mission of providing our customers with “exceptional products and services”. We sell to builders, General Contractors,  architects and homeowners. This position requires an energetic, friendly, self-motivated and meticulous individual to work in the field to not only satisfy our customers, but to delight them!

If you’ve got what it takes and want to work for a growing and winning local, family owned company, let’s talk!

• Provide consultation meetings with our customers when required for new installation or service work.
• Negotiate with customers a feasible solution, explaining reasons for repair/ replacement using effective communication skills and knowledge of product construction & installation.
• Review material needed for replacement, repair or new installation using information from customer order.                                  
• Read job work order, load appropriate material.
• Install products and/or repair defective products according to job or service work order, in accordance with OSHA safety regulations.
• Operate tools and equipment as required for the job, keeping in mind all safety regulations. Maintain tools on a daily basis protecting from damage or loss.
• Survey jobsites for potential hazards prior to performing installation or field work.
• Notify Service Dept Manager on problems on the jobsite as they occur, never leave jobsite without authorization from supervisor.  i.e. Customer not at site, unsatisfied customer, etc.
• Log daily work/travel times using our field tech SharePoint app including times of arrival and departure times.
• Properly update service reports of work performed per each service call or installation using the SharePoint field tech app.
• Return any un-used repair materials or products to their designated locations.  Returns should be processed using return notification. Return tickets and tagged properly with locations to return to vendors for credit.
• Maintain service shop area as well as the service parts room and Phantom area: appearance and keep shelves and material stored in an orderly fashion
• Maintain service van.
• Suggest product improvements to supervisor/vendor using knowledge of product design and installation.
• Assist as needed with any shop/warehouse/showroom production or repairs using knowledge supplied by supervisor.
• Attend seminars and meetings to improve skills in the area of sales, products and the company mission using techniques such as interviewing and role playing effectively.
• Overnight service jobs occasionally as required. 

• High School Diploma
• Valid Driver’s License
• Valid MA Contractors License (desired)
• Construction Background and or millwork background
• All power tools

• Must take and pass post-offer screening drug test, physical and consent to a background check
• Standing/Walking: 8 hours repetitive on feet on concrete floor
• Stooping/Reaching/Bending: continuous to gather items and fabricate
• Overhead Lift: up to 7 lbs. without assistance and up to 14 lbs. w/ assistance.
• Lift/Grasp: with dominant hands and fingers up to 25 lbs. without assistance and up to 50 lbs. with assistance holding woodworking or steel components in fabrication
• Carry/Grasp: with dominant hands and fingers up to 60 lbs. without assistance and up to 120 lbs. with assistance
• Push/Pull: with dominant hands rolling carts of interior door products up to 600 lbs. without assistance and up to 1200 lbs. with assistance
• Vision: must see near and far sighted
• Hearing: must hear machinery sounds

• Shop warehouse building
• Must be able to work in varied temperature hot or cold depending on the weather and how it effects the shop temperature
• Extended work day (overtime) as needed

• Work Boots with unworn treads
• Tape Measure
• Lunch box or lunch tote to bring lunch
• No hooded sweatshirts with strings