Field Service Engineer

10Beauty is a robotics startup based in Burlington, MA. We have raised $50M+ from some of the leading venture and celebrity investors in the country to build the world’s first fully autonomous manicure machine. We have pre-sold our first 1,000 machines to some of the most iconic brands in America, including Ulta Beauty and Nordstrom.

As of November 2025, we have launched our first robot at Ulta Beauty in Everett. We are a fast growing 50+ person organization with deep robotics experience. Come join the company who will put 'beauty robotics' on the map!

Introduction:

We are seeking an energetic, self-starter to join our Field Service team. We are looking for someone with a strong understanding of robotic systems to install, troubleshoot, and support machine functionality both in the office and at distributed locations across the US. This person must be a curious self-starter with strong engineering and communication skills, both verbal and written.

This is a once in a lifetime opportunity to join a company who will forever change the way humans and robots interact on a service level!

What You'll Do 

• Own setup and installation of machines at customer stores


• Diagnose and repair machines at customer locations or remove/replace machines for external repair


• Perform routine maintenance and preventative checks and calibrations to ensure optimal equipment performance


• Communicate with internal and external customers to ensure alignment across all interested parties


• Create a Support library through clear process/procedure documentation crafting and updating


• Maintain detailed records of service calls, repairs, and training


• Work with cross-functional engineering teams to influence and improve the design of the robotic system


• Drive peak organizational performance through effective feedback, accountability and teamwork


• Travel: Up to 50% in the continental US

What You Have 

• BS Engineering with 3+ years of robotics/automation/systems engineering experience


• Strong knowledge of electro-mechanical systems, software, and networking


• Strong network background with an understanding of networking protocols (TCP/IP, DNS, DHCP) and infrastructure to ensure reliable system connectivity.


• Demonstrated ability to analyze complex issues, diagnose problems, and implement effective solutions


• Clear and effective communication, with technical and non-technical colleagues, and experience providing professional customer service with a focus on customer satisfaction


• Ability to work in diverse environments and adjust to changing needs and technical challenges


• An unwavering pursuit of innovation

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Thank you for considering 10Beauty!