Field Service Engineer

SUMMARY:

Provides advanced, and expert-level maintenance and repairs service and training on assigned equipment, while maintaining high customer satisfaction, timeliness, accuracy, efficiency, cost-effectiveness, and safety. 

DUTIES AND RESPONSIBILITIES:

• Independently conduct repairs, upgrades, preventative maintenance, system installations, and supports in-house operations on 5 of the Plasma-Therm Product lines 
• Capable of conducting Level 1 and 2 training at a customer’s facility on Versa   line ICP Etchers
• Identifies, analyzes, and repairs product failures, orders   and replaces parts as needed. 
• Capable of He leak testing using either a Helium Leak   Detector and/or Residual Gas Analyzer
• Is prepared to assist Junior level FSE’s with issues when   requested
• Proficient in the use of Microsoft Excel, Word and   PowerPoint 
• Familiar with a variety of the Plasma-Therm practices, and   procedures.
• Relies on extensive experience and judgment to plan and   accomplish goals independently. 
• Capable of Multi-Tasking when required
• Leads and directs the work of others. 
• Able to complete daily and weekly reports on time

SUPERVISORY RESPONSIBILITES: 

• Required to be a Mentor for Junior FSE’s with responsibility for evaluating, certifying and training assigned FSE.

• B.S. degree from four-year college in an Engineering discipline or:
• 8-10 years of experience on semiconductor and related equipment.
• At least 5 years of Vacuum , RF, and Electrical experience required
• Capable of understanding Etch and CVD related processes, background in Process Parametric is useful 
• Must possess a valid driver’s license, clean driving record, major credit card (for business travel), and valid passport without restrictions