Travel: Approximately 30% (domestic and occasional international)
 

We are seeking a customer-focused Field Service Engineer to support our additive manufacturing systems, including aerosol jet technology. This mid-level role is ideal for a technically capable professional who enjoys working directly with customers to install, support, and troubleshoot advanced equipment while delivering a high level of service.

Key Responsibilities

· Install, commission, and validate additive manufacturing systems at customer sites

· Troubleshoot and resolve issues across mechanical, electrical, and software components

· Perform root cause analysis and implement corrective actions

· Provide timely customer support via phone, email, and on-site visits

· Collaborate with engineering teams to resolve escalated technical issues

· Document service activities, findings, and recommendations

· Train customers on system operation, maintenance, and best practices

· Build and maintain strong customer relationships

Qualifications

· Bachelor’s degree in Engineering or related field, or equivalent practical experience

· 2–5 years of experience supporting technical equipment in the field or similar environment

· Experience in additive manufacturing, printing technologies, or advanced manufacturing preferred

· Working knowledge of integrated systems (mechanical, electrical, and software)

· Strong troubleshooting and problem-solving skills

· Willingness to travel approximately 30%

Skills & Competencies

· Customer-focused with strong communication and interpersonal skills

· Ability to diagnose and resolve technical issues in a structured and efficient manner

· Comfortable working independently and as part of a cross-functional team

· Organized with strong attention to detail and follow-through

· Adaptable and eager to learn new technologies

· Basic familiarity or interest in aerosol jet or precision deposition technologies is a plus

Why Join Us

This role offers the opportunity to work with cutting-edge additive manufacturing technology while making a direct impact on customer success. You will collaborate with a skilled engineering team, gain exposure to diverse applications, and play a key role in delivering reliable, high-performance systems.