Field Service Planner

For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas. 

Specialties: 

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include: 

• Pressure Management 


• Isolation Valves & Actuation 


• Control Valves & Regulators 


• Process Control & Safety Systems 


• Oil & Gas Automation– fiscal custody metering, controls, and SCADA 


• Reliability Solutions & Services 


• Specialty Pumps & Rotating Equipment 


• Instrumentation 


• Maintenance & Repair Services

Duties and Responsibilities:

• Reviews the purchase order after received from customer and works with buyers to source correct parts.


• Review and request material for future field service jobs.


• Receive and issue parts to the appropriate field service jobs.


• Creates production work orders for machining operations, as required.


• Makes recommendations to optimize inventory use and customer satisfaction, i.e. purchasing shortages, stock transferring, or modifying stock. On occasion, may make decisions on optimizing inventory use.


• Informs Receiving Department employees of priority of incoming material.


• Supports all field service business units, and other departments as needed.

QUALIFICATIONS:

Education/Knowledge:

• 5 plus years related Operations or Sales experience and/or training; or equivalent combination of education and experience.


• Basic industry knowledge.


• Excellent Product knowledge.

Experience/Skills:

• 2 plus years of Operations and/or Inside sales experience to include shop activities or Inside sales experience, experience with Microsoft office and other production and sales order software.

COMPETENCIES:

• Good written and verbal communication skills and the demonstrated ability to communicate and coordinate with a cross section of other employees and customers.


• Strong customer service skills including the ability to develop rapport and trust with other employees and customers.


• Strong interpersonal skills and the ability to work as part of a team.


• Good organizational skills to include the ability to handle several orders at one time.


• Basic Analytical Skills to utilize various sources of data to draw conclusions relating to scheduling and meeting the customers’ requirements.


• Strong Technical aptitude to convey product design, construction, and function.


• Concentration, focus and accuracy with documentation while performing administrative duties.


• Verbal and written communication with internal and external customers.