Field Service Tech

Job Summary:

Field Service Technician to provide on-site service and installation support for bread & roll line equipment and serve as a key point of contact in building customer relationships. This position will also have an opportunity to service AMF Bakery Systems customers based in the USA.

Ideal candidate will have a strong mechanical experience, electrical and controls experience is a plus.

How you will impact AMF Aftermarket rebuilds and upgrades:

· Supervise mechanical and electrical installation of bread and roll line equipment;

· Service and maintenance of existing bread and roll line equipment;

· Ensure basic training of customer personnel in Maintenance, Sanitation & Operation of bread and roll line equipment;

· Review spare parts needs for customers, interface with Inside Sales Rep's to coordinate customer needs in parts;

· Act as a technical resource for the customer to operate bread and roll line equipment at maximum potential;

· Identify and communicate new equipment opportunities to the outside sales force;

· Phone troubleshooting for customer breakdowns;

· Conduct occasional trips to AMF locations to participate in equipment review, final assembly and checkout;

· Create weekly activity reports, detailed technical reports from each customer site visit and weekly expense reports;

· Provide feedback to engineering for technical problem solving.

· Promote parts, kits and service for all AMF serviced and installed equipment.

What you need to succeed:

• Three (3) years field service experience in food/beverage/ bakery or packaging industry

• Five (5) years mechanical and electrical experience in a high-speed bakery or other automated process equipment environment


• 75% travel required in North America and international


• Proficient in reading and interpreting engineered blueprints


• Proficiency and trouble shooting ability in power transmission parts (bearings, motors, reducers, belts, pulleys), pneumatics (air cylinders, valves), hydraulics and electrical circuits.


• Basic machine shop and fabricating skills to make modifications to parts in the field, cut & drill various materials, dismantle, repair and re-assemble mechanical devices


• Proper written and verbal communication skills to interact professionally with engineering, sales force and customers


• Operating understanding of various types of Variable Speed Drives, Sensors, Conveyors, PLC's, OIT's, etc.


• Background in Rockwell Product line SLC-500, Panel View Logix 5000, Panel View Plus and associated communication software


• Programming capabilities are required, ability to understand the programmable logic control process and make changes as directed.

Working Conditions:

• Extensive travel on a weekly basis


• In general, trips will average 5 to 6 days however some installations may require technicians to be away for 2 to 3 weeks at a time.


• Every effort is made to allow technicians to come home for a short break if installations go beyond 2 weeks. Distance and practicality of travel may impact this joint decision.


• Typical days at customer sites will last from 8 to 12 hours with occasional 24 hours' day/ night shift patterns


• Commercial Wholesale bakeries can be loud, hot and stressful at times


• Personal tools and diagnostic equipment required