Field Service Technician

CapStone Technologies provides automation services and business engineering to the print-to-mail industry with state-of-the-art robotic technology, advanced innovation, and proven process engineering to create efficiencies and save labor. Our one-of-a-kind software solution connects the physical and digital workflows on the production floor to provide virtual visibility of performance while reducing errors to protect USPS discounts. For more information, visit the media center at www.captechno.com/resources.

Job Summary:

The Field Service Technician will assemble, install, troubleshoot, and commission automation systems. 

Duties/Responsibilities:

• Installation, testing and commissioning of vision, camera and scanning systems for high-speed automation systems at vendor and/or client sites.
• Installation and base level commissioning of new automation systems.
• Support on-site system installation, start-up, debug, and commissioning at vendor and/or client sites.
• Creates training and system documentation, as needed.
• Provide remote support to clients and team members to troubleshoot system process problems.
• Complete formal training programs to increase knowledge of specific vision, camera, and scanning systems.
• Provide daily reports to supervisor that summarize work completed that day and outline remaining tasks to be completed for current project assignment.
• Accurately tracking and reporting all time spent and expenses incurred for work performed.
• Performs other duties as assigned.

Required Skills/Abilities:

• Comfortable with Mechanical and Electrical assembly and troubleshooting.
• Ability to read and follow AutoCAD drawings for system layouts, assembly, and troubleshooting.
• Work independently at specifics tasks and as a member of a team on larger tasks.
• Excellent communication, organizational and customer service skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Thorough understanding of or the ability to quickly learn about the project or product being developed.
• Ability to work in a “live production environment”.

Education and Experience:

• Two-year technical degree, or other equivalent educational experience is preferred.
• At least three years of related experience is preferred but not required.
• Training is provided by company.
• Previous experience with mechanical and electrical systems is a plus.
• Experience automated vision systems is preferred

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to stand or walk for prolonged periods.
• Must be able to travel up to 75% of the time.
• Must be able to work nights and/or weekends as required.
• Must be able to lift up to 40 pounds at times.