Field Service Technician

Job Purpose Statement: The Service Representative is responsible for commissioning, servicing, and supporting company equipment at customer sites while contributing technical expertise to product improvement and development initiatives. This role blends hands-on mechanical and electrical troubleshooting with customer training, documentation, and cross‑functional collaboration to ensure equipment performance, safety, and customer satisfaction.

Job Functions:

• Travel to customer facilities to install, start up, troubleshoot, and repair company‑manufactured equipment.


• Operate and test equipment during trial runs to verify proper setup, quality standards, and production performance.


• Diagnose issues and perform mechanical, electrical, or controls‑related repairs in response to customer requests.


• Modify or adapt new and existing equipment to meet customer‑specific operational or production requirements.


• Provide on‑site training and technical guidance to customer operators, engineers, and maintenance personnel on equipment setup, operation, adjustment, and preventive maintenance.


• Prepare clear, accurate service reports, documentation, and records of work performed.


• Support research, development, and laboratory activities as assigned, including testing and evaluation of product changes.


• Identify opportunities to improve product safety, reliability, and design; provide practical recommendations to engineering and leadership teams.


• Participate in special projects related to equipment performance, product functionality, and continuous improvement initiatives.


• Follow all safety guidelines and maintain a safe, clean, and organized work environment at all times.


• Perform additional duties as assigned to support business and customer needs.

Qualifications & Competencies:

• Strong mechanical and technical aptitude with the ability to troubleshoot complex equipment issues.


• Effective verbal and written communication skills, including the ability to train and support customers.


• Customer‑focused mindset with strong problem‑solving and organizational skills.


• Ability to work independently at customer sites while collaborating with internal teams.


• Willingness and ability to travel as required.

Benefits:

• 401(k)


• 401(k) matching


• Dental insurance


• Flexible schedule


• Flexible spending account


• Health insurance


• Life insurance


• Paid time off


• Professional development assistance


• Tuition reimbursement


• Vision insurance