Field Service Technician I

Performs client-site servicing, repair and/or installation of company product(s).

RESPONSIBILITIES

• This job may include any aspect of product field support, including system hardware and software, equipment, and systems networking.


• Provides technical support to customers on operational or maintenance aspects of system equipment.


• Serves as customer contact on technical and service related problems.


• Diagnoses mechanical, hardware, software and systems failures using established procedures.


• Determines most cost effective repair/resolution to minimize customer downtime.


• Provide in house service support to facility when not traveling. 


• Support new build and quality control of new products in facility to support business need. 


• Prepares reports for analysis of product failure trends and service ability issues.

REQUIREMENTS

• Ability to acquire basic product knowledge.


• Ability to use hand tools to pack shipments.


• Must have good verbal skills. Must be a competent in proofreading, editing, spelling, composition and possess a good vocabulary.


• Must be very well organized.


• Two to four years related experience with products and applications; or equivalent combination of education and experience.