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Field Service Technician I

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Number of Applicants

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Job Description - Field Service Technician I

Performs client-site servicing, repair and/or installation of company product(s).


RESPONSIBILITIES



  • This job may include any aspect of product field support, including system hardware and software, equipment, and systems networking.

  • Provides technical support to customers on operational or maintenance aspects of system equipment.

  • Serves as customer contact on technical and service related problems.

  • Diagnoses mechanical, hardware, software and systems failures using established procedures.

  • Determines most cost effective repair/resolution to minimize customer downtime.

  • Provide in house service support to facility when not traveling. 

  • Support new build and quality control of new products in facility to support business need. 

  • Prepares reports for analysis of product failure trends and service ability issues.


REQUIREMENTS



  • Ability to acquire basic product knowledge.

  • Ability to use hand tools to pack shipments.

  • Must have good verbal skills. Must be a competent in proofreading, editing, spelling, composition and possess a good vocabulary.

  • Must be very well organized.

  • Two to four years related experience with products and applications; or equivalent combination of education and experience.

Original job Field Service Technician I posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

Cattron Careers

Cattron offers a full range of control and monitoring solutions for more efficient and profitable operations.

Read more about the company

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