Field Service Technician III

DEUTZ Field Service Technicians are creative mechanic marvels that contribute to the organization’s success by providing expertise in field service troubleshooting, installations, and repair of our machinery. The Field Service Technician will perform field-related preventative maintenance and routine repairs on all DEUTZ products and Non-DEUTZ Construction Equipment operating within the DEUTZ Power Center. The Field Service Technician will liaise with our Service Supervisor, Parts Dept, Customers, New engine sales and engineering/warranty department. This role requires robust problem-solving skills with the ability to adapt and work in a team environment. The ideal candidate must be personable, reliable, ethical, and intelligent with a diligent and hard-working drive.  

ESSENTIAL DUTIES & RESPONSIBILITIES:  

The Field Service Technicians will be responsible for, but not limited to, the following duties:  

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  Travel to customer(s) locations to perform engine and equipment-related repairs.   

  
  

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  Assist in resolving customer-related issues in a timely matter.  

  
  

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  Work with all employees and supervisors to ensure the facility is clean and organized and presents a positive image of DEUTZ.  

  
  

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  Plan methods and sequence of performing repairs assigned.  

  
  

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  Pre-order all parts and materials  to perform assigned repairs.  

  
  

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  Inspect required repairs safely and effectively.  

  
  

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  Ensure all repairs are completed as assigned and according to manufacturer requirements.  

  
  

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  Ensure proper cosmetic appearance upon completion of repairs.   

  
  

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  Ensure all parts and materials not used are returned per DEUTZ Power Center return parts guidelines.  

  
  

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  Maintain and keep the work area in a clean and safe condition.  

  
  

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  Communicate with customers in a respectful and honest manner.  

  
  

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  Match all identified solutions necessary to affect a repair.  

  
  

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  Complete all work orders and time sheets in a timely manner.  

  
  

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  Consult, when necessary, with the DEUTZ Service Department ticket system to ensure the accuracy and approval of repairs.  

  
  

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  Ensure vehicle parts inventory is maintained at a suitable level for first-call completions and local parts sales.  

  
  

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  Perform all work in accordance with all established policies and procedures.  

  
  

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  Assist in the proper filing of warranty claims and customer invoices.  

  
  

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  Follow all DEUTZ employee policies and procedures, especially pertaining to travel and company credit cards.  

  
  

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  Maintains and cleans service trucks meeting DOT requirements.  

  
  

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  Other duties as assigned. 

  
  

Supervisory Responsibilities:  N/A  

Travel Demands: Anticipated domestic and international travel is approximately 70-90% depending on business needs.  

QUALIFICATIONS:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

EDUCATION/EXPERIENCE: 

ADDITIONAL REQUIRED SKILLS: 

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  Strong experience in diagnosis, and repair of NG/CNG, Tier 3-4 emissions level preferred.  

  
  

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  Exceptionally strong working knowledge of DEUTZ Diesel engines.  

  
  

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  Ability to work with minimal supervision.   

  
  

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  Meet all local/state and company requirements to operate a company-assigned service vehicle.   

  
  

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  Excellent communication skills (writing, speaking in person, and over the phone).  

  
  

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  Proficient in the use of basic computer functions and portable diagnostic tools.  

  
  

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  Must have own tools. Key DEUTZ tools will be provided.  

  
  

LANGUAGE ABILITY: 

​​Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.​ 

MATHEMATICAL ABILITY: 

​​Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.​ 

REASONING ABILITY: 

​​Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.​ 

WORK ENVIRONMENT:   

The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

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  While performing the duties of this job, the employee is in a shop environment where the employee will spend most of their time standing and walking.  Employees could be subject to weather conditions and loud noises.