Field Service Technician- IT Refresh

Start Date- September 2025

Summary

As a Field Services Technician, you will be responsible for installing and maintenance of laptops, desktops, thin clients, monitors, & peripherals. Technicians will need to complete proper inventory and asset recording processes prior to and during delivery.

Duties and Responsibilities

• Install new laptops, desktops, thin clients, monitors and peripherals at agency locations across NYS.

• Removal of all disconnected/surplus equipment and transport back to specified customer locations.

• Proper data collection on each install/unit.

• Update and submit work orders, expense reports and timesheets to respective departments.

• Function as a liaison between cb20 team and the customer.

• Travel to customer locations and possess a flexible work schedule. Weekly overnight stays required (3-4 nights a week).

• Will be responsible for operating company van and maintaining equipment stock.

Qualifications Requirements/Job Specifications

Education: AAS degree in computer science preferred or equivalent combination of education and experience.

Experience:  2+ years’ experience with field services support and network cabling. 2+ years’ experience with PC systems, related peripherals, structure cabling, common software programs and operating systems. A clean/valid driver’s license is required.

Standards:  Ability to follow standards as outlined in the cb20 Company Manual.

Skills:  Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties. The ability and willingness to travel (including a weekend departure, traveling during off-hours, and frequent overnight stays). Ability to perform final configuration tasks on customer premise. Excellent customer service and communication skills.

Working time: 40 hours/week. All other times as defined by the demands of the customers and                                  department’s needs.

Lifting:  Ability to lift 50 lbs.