Field Service Technician - Protein Equipment

Cozzini, part of the Midera family of companies, develops and builds specialized food processing equipment for protein and pet food manufacturers worldwide. Headquartered in Elk Grove Village, Illinois, with additional manufacturing operations in Iowa, Cozzini is recognized for its quality-engineered systems, customer-focused approach, and innovative processing solutions.

We are seeking a skilled and customer-oriented Field Service Technician to support our growing customer base across North America. This position is ideal for an individual who enjoys working with industrial machinery, solving technical challenges in the field, and traveling to customer facilities to ensure equipment performance and reliability.

In this role, you will install, inspect, troubleshoot, repair, and optimize food processing systems while serving as a trusted technical partner for our customers. Successful candidates will possess strong mechanical and electrical troubleshooting abilities, a hands-on approach to problem-solving, and the flexibility to travel extensively throughout the region.

Responsibilities

• Install, configure, commission, and start up processing equipment at customer facilities.
• Perform functional testing to confirm systems operate as designed before customer handoff.
• Assist with new equipment deployments, production trials, and process validation activities.
• Troubleshoot and repair mechanical, electrical, hydraulic, pneumatic, and control-related issues.
• Diagnose PLC-driven equipment and coordinate with engineering teams to resolve complex technical problems.
• Provide prompt support during equipment failures and high-priority production situations.
• Investigate recurring operational issues, determine root causes, and implement long-term solutions.
• Carry out preventive maintenance programs and equipment assessments to minimize downtime.
• Recommend upgrades, repairs, and process improvements that enhance system performance.
• Deliver technical support remotely via phone, email, and virtual communication platforms.
• Train operators and maintenance personnel on safe operation, troubleshooting techniques, and best maintenance practices.
• Foster strong customer partnerships through responsive, professional service.
• Serve as a trusted technical resource to help customers maximize productivity and operational efficiency.
• Complete detailed service reports, inspection records, installation documentation, and maintenance logs.
• Manage company-issued tools, diagnostic equipment, and spare parts inventory.
• Comply with all company, customer, and regulatory safety requirements, including OSHA and Lockout/Tagout (LOTO) standards.

Cozzini, LLC is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants.

Benefits

• Comprehensive Medical Coverage
• Dental Insurance
• Vision Care Benefits
• Health Savings Account (HSA) with company contributions
• Flexible Spending Account (FSA) with employer contributions
• Employer-Paid Life Insurance
• Employer-Paid Short- and Long-Term Disability Coverage
• Employee Assistance Program (EAP)
• Paid Time Off
• Paid Company Holidays
• 401(k) Retirement Plan with Company Match
• Ongoing Technical Training and Professional Development Programs 

• At least 1 year of experience in field service, industrial maintenance, food processing, meat processing, or a related manufacturing environment.
• Strong mechanical and electrical troubleshooting skills with the ability to diagnose and repair complex equipment issues.
• Working knowledge of PLC-controlled machinery and automated systems.
• Ability to interpret schematics, electrical drawings, technical documents, and service manuals.
• Solid analytical and problem-solving abilities with a customer-focused approach.
• Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.
• Self-motivated with the ability to work independently in a remote, travel-based role.
• Willingness to travel extensively and provide occasional after-hours support when needed.
• Valid driver's license and acceptable driving record required.