Field Service Technician - Washington DC

Company : Ibml Career

Job Description - Field Service Technician - Washington DC

The Field Service Technician is responsible for maintaining a thorough working knowledge of all aspects of the mechanical and electronic functionality of all generations of the ImageTrac scanner. He/She shall maintain availability for dispatches to customer sites based on contracted hours, during and after regular business hours as needed.

Role and Responsibilities

Maintains thorough knowledge of all ImageTrac mechanical and electronic functions

Provides effective, timely and competent technical support assistance to customers

Arrives at customer sites within the contracted response times

Ensures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.)

Strives to ensure the highest level of customer satisfaction is maintained at all times

Maintain a working knowledge of SoftTrac, Docnetics and all IBML proprietary software

Properly follows the call flow for all incident activity

Ensures that RMA parts are returned in a timely manner and according to current procedures

Properly tests all work performed to make sure it meets the quality expected of IBML

Meets all scheduled deadlines

Be available for dispatches during and after normal business hours as dictated by current contracts

Analyze customer operational processes for possible opportunities for IBML software sales or services

Maintain a working knowledge of PCs that are associated with all generations of ibml equipment

You may be required to submit to criminal/background checks for governmental customer services.

Preferred Skills, Qualifications and Education Requirements

Associates level degree in electronics and/or mechanical engineering or equivalent work experience

Original job Field Service Technician - Washington DC posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar Field Service Technician Jobs in the US

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Field Service Technician - Washington DC

Job Description - Field Service Technician - Washington DC

Similar Field Service Technician Jobs in the US

Mobile Apps