Field Services Technician II

Company : Das Health

Job Type : Full Time

West Des Moines, Ia

Number of Applicants

000+

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Job Description - Field Services Technician II

Field Services Technician II (Onsite – West Des Moines, IA)

About DAS Health
DAS Health is a leading provider of managed IT services, cybersecurity, and healthcare technology solutions. We partner with healthcare organizations nationwide to deliver innovative, reliable, and secure technology that improves operations and patient care.

Position Overview

DAS Health is seeking a Field Services Technician II to serve as a primary, onsite technical resource for one of our key clients in Des Moines, Iowa. This role will provide front-line support to end users at the client’s corporate office/resource center while also supporting additional client sites across the region as needed.
This position is ideal for a hands-on technician who enjoys working directly with users, resolving technical issues in real time, and supporting a dynamic multi-site environment.

Location & Travel

Onsite daily at a client corporate office/resource center in West Des Moines, IA
Travel required to additional client locations across Iowa, South Dakota, and Minnesota as needed

Key Responsibilities

Client Support & Service Delivery

Serve as the primary, front-line technical support resource for onsite end users
Troubleshoot and resolve hardware, software, and network issues in a timely manner
Manage and resolve assigned tickets in alignment with service level agreements (SLAs)
Communicate effectively with users, providing updates and setting expectations

Onsite Technical Support

Provide daily onsite support at the client’s West Des Moines corporate office
Travel to regional client sites for support, installations, and issue resolution as needed
Perform site assessments, hardware installs, and environment setups
Deploy and support PCs, peripherals, and networking equipment

Technical Expertise & Troubleshooting

Support Windows operating systems and desktop applications
Support Microsoft 365 environments
Troubleshoot basic to intermediate networking issues
Support servers and cloud-based systems such as Azure and AWS
Identify recurring issues and recommend solutions to improve performance and stability

Documentation & Process Adherence

Maintain accurate documentation in IT Glue and ticketing systems
Follow change management and documentation standards
Assist with client onboarding, implementations, and technology rollouts

Team Collaboration

Partner with Service Desk, Field Services, and Engineering teams for issue escalation
Provide support and guidance to junior technicians as needed
Participate in after-hours or on-call rotation as required

Qualifications

High School Diploma or GED (Associate’s or Bachelor’s degree in IT-related field preferred)
2–4 years of experience in IT support or field services
Strong troubleshooting and problem-solving skills
Experience supporting end users in a professional environment
Excellent communication and customer service skills
Ability to manage multiple priorities in a fast-paced environment
Must be able to work onsite daily in West Des Moines, IA
Ability to travel regionally across Iowa, South Dakota, and Minnesota

Preferred

CompTIA A+ or Network+ certifications
Experience with MSP tools and environments (RMM, ticketing systems, etc.)
Experience with basic networking and infrastructure support
Familiarity with cloud platforms (Azure, AWS)

What You’ll Bring

A proactive, customer-first mindset
Strong attention to detail and organizational skills
Ability to work independently as a trusted onsite resource
Confidence supporting users in a face-to-face environment

Why DAS Health?

Fast-growing, collaborative technology company
Opportunity to work closely with clients and make a direct impact
Exposure to diverse technologies and environments
Career growth and development opportunities

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Field Services Technician II

Job Description - Field Services Technician II

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