Field Supervisor/Service Manager

Reports To: General Manager / Brand President

About the Role

All 4 Seasons is looking for a hands-on Service Manager to lead our service department and develop a high-performing team of technicians.

This isn't a desk job. You'll spend time in the field coaching technicians, conducting ride-alongs, reviewing performance metrics, solving customer issues, and helping your team succeed. You'll be responsible for driving service revenue, improving operational performance, and delivering an outstanding customer experience.

If you're a proven leader who enjoys coaching people, holding teams accountable, and improving results, we'd love to meet you.

What You'll Do

Lead & Develop the Team

• Coach, mentor, and support service technicians through regular ride-alongs and one-on-one meetings


• Set clear expectations and hold the team accountable to company standards


• Lead daily huddles and team meetings


• Foster a positive, high-performance culture

Drive Department Performance

• Monitor key performance metrics, including:
  
  
  
  • Revenue per technician
  
  
  • Average ticket
  
  
  • Close rate
  
  
  • Membership sales
  
  
  • Customer satisfaction
  
  
  • Callback and warranty rates
  
  
  • Technician efficiency
  
  
  
  


• Develop action plans to improve results and department profitability

Oversee Daily Operations

• Manage technician schedules and workflow


• Ensure jobs are completed accurately and efficiently


• Support dispatch and customer service teams


• Maintain consistent service quality and operational standards

Recruit & Develop Talent

• Interview and help hire top technicians


• Lead onboarding and training for new employees


• Conduct 30, 60, and 90-day check-ins


• Build a strong pipeline of future talent

Deliver an Exceptional Customer Experience

• Resolve customer escalations professionally


• Coach technicians on communication and service excellence


• Help turn challenging situations into positive customer experiences

What We're Looking For

• 5+ years of experience in the service industry


• 3+ years of leadership experience


• Experience managing and coaching field technicians


• Strong understanding of service performance metrics (KPIs)


• Proven ability to improve team performance and profitability


• Experience handling customer escalations


• ServiceTitan experience is a plus

You'd Be a Great Fit If You Are...

• A strong leader who leads by example


• Results-driven and accountable


• An effective coach who enjoys developing others


• Organized and process-oriented


• Comfortable making decisions using data and KPIs


• A clear communicator who builds trust with employees and customers

What Success Looks Like

Within your first 90 days, you'll:

• Build relationships with your team


• Establish regular coaching and accountability


• Improve technician performance and operational consistency


• Reduce callbacks and warranty issues


• Increase revenue, customer satisfaction, and overall department performance

If you're ready to lead a winning team and make a lasting impact, we'd love to hear from you.