Field Technician (Bilingual Chinese & English)

RoyPow USA is seeking a highly skilled Field Technician to join our team. In this role, you will be responsible for providing technical support and assistance to customers. 

Job duties:

• Providing technical on-site support and training to customers experiencing issues with their lithium batteries.
• Troubleshooting technical issues and working to resolve them in a timely manner.
• Maintaining accurate and up-to-date records of customer interactions and technical support requests.
• Assisting with product installation and maintenance as needed.

Requirements:

• Must be willing to travel within the United States (all travel expenses will be covered by the company).
• Bilingual in English and Chinese preferred.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Familiarity with lithium batteries preferred.
• Associate’s degree in a related field preferred.

Benefits:

• Medical 
• Vision
• Dental
• PTO
• 401(K)
• 401(K) match

Job Type: Full-time

Schedule: 8-hour shift , Monday to Friday

Experience:

• Candidates with a background in electrical repair and troubleshooting are preferred.
• Technical support & Hardware Repair: 1 year (Required) 

RoyPow provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, benefits, job training, terminations or any other condition of employment. RoyPow is in compliance with laws and regulations and ensures equitable opportunities in all aspects of employment. At RoyPow we are committed to ensuring our recruitment process is accessible to all. If you require reasonable adjustments to be made during the recruitment process, then please inform HR team.