Field Training Specialist

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.

We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.

Position Overview:

We are currently seeking a determined Field Training Specialist who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.

The Field Training Specialist is responsible for delivering hands-on training, coaching, and development support to Field Technicians to ensure consistent execution of installation, service, and customer experience standards. This role bridges the gap between classroom training and real-world application, reinforcing best practices, improving technician performance, and supporting new program rollouts across Field Operations

Key Responsibilities:

 Training Delivery & Coaching

• Conduct in-field training sessions for new hires (when able) and tenured technicians
• Provide side-by-side ride-alongs to reinforce technical skills and customer interaction standards
• Deliver training on alarm systems, home automation, troubleshooting, and safety protocols

Program Implementation

• Support rollout of new products, tools, and operational processes
• Ensure technicians are trained and compliant with updated SOPs and company standards
• Track progress and provide updates to leadership on technician readiness and improvement

Performance Development (Post Pilot)

• Identify skill gaps based on field observations, QA results, and performance data
• Develop targeted coaching plans to improve technician effectiveness
• Track progress and provide updates to leadership on technician readiness and improvement

Stakeholder Collaboration

• Work closely with Field Operations Management & Operations Leadership
• Align on training priorities, workforce readiness, and field performance trends
• Support cross-functional initiatives impacting technician workflows

Documentation & Reporting

• Maintain accurate records of training sessions, attendance, and performance improvements
• Provide feedback to Training and Program teams on content effectiveness and field applicability
• Recommend enhancements to SOPs, training materials, and job aids based on field insights

Requirements:

• 3+ years of experience in field service (alarm/security systems preferred)
• Demonstrated expertise in installation, troubleshooting, and customer engagement
• Prior training, coaching, or mentorship experience preferred
• Strong communication and interpersonal skills
• Ability to work independently and travel within assigned regions
• Proficiency with field tools, mobile applications, and reporting platforms

Benefits:

• Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:
  • Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program
• To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page.

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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