Financial Aid Coordinator

The Office of Financial Aid is seeking a Financial Aid Coordinator to assist in providing and managing financial aid to the student of the University of Pikeville. 

Responsibilities:

• Assist students with the FAFSA, entrance, promissory notes, and other processes needed to complete award processing.


• Review FAFSAs and follow up with student/parent to correct issues.


• Process corrections/updates on FAFSA and Department of Education systems.


• Assist with undergraduate awarding, packaging and disbursement process.


• Document collection and review of special conditions applications.


• Meet with students/parents to review and understand the elements of their financial aid package.


• Discuss funding options for families (parent loans, private loans, payment plans, etc.).


• Should attend at least one training per year and as many online trainings as time will allow to stay on top of regulations.


• Process R2T4 for students withdrawing from the university.


• Assist with keeping the policy and procedure manual up to date.


• Assist with keeping publications and website up to date.


• Some reconciliation tasks for student aid programs will be necessary. 


• Other duties as assigned.

Education/Skill Requirements:

• High school diploma is required. 


• Bachelor’s degree is preferred or a minimum of 3-5 years’ experience in higher education or related field. 


• Must be able to multi-task and maintain good customer service skills 


• Expected to maintain confidentiality and professionalism.


• Proficiency with Microsoft Office products is highly recommended.


• Experience with Ellucian is preferred.  


• Exceptional decision making, critical thinking, and problem-solving skills.


• Ability to adapt to stressful, changing work situations and responsibilities.


• Knowledge in higher education, student accounts and financial aid is preferred.


• Excellent communication skills and ability to speak to a group of people about financial aid related material.


• Some office hours outside of 8-5 may be required.  


• Cannot be in default with Federal Student Loans. 

The University of Pikeville offers a competitive salary commensurate with qualifications and experience. UPIKE offers a competitive benefits package including medical, dental, vision, and life insurance, telemedicine, long term disability, tuition waivers, a 403(b)-retirement plan, and HSA, FSA, & dependent care accounts. UPIKE also offers a generous holiday schedule and paid leave program.

Important Notes: Resume and other application materials will be reviewed to determine if you meet the required qualifications for the position. If it is determined that you meet the required qualifications, your application materials will be used to identify a top group of the most highly qualified candidates. Please, specifically address the qualifications, competencies and desired qualifications in your resume and application materials.

The University of Pikeville is committed to providing a safe and productive learning, living and working community. To achieve this goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history.

The University of Pikeville is an equal opportunity employer committed to assembling a diverse, broadly trained faculty and staff. The University of Pikeville does not discriminate on the basis of race, ethnicity, color, sex, gender, gender identity, sexual orientation, religion, national origin, age or disabilities in its programs, activities, hiring, or the admission of students.

For more information about the University of Pikeville, please visit http://www.upike.edu. In addition to the application, interested applicants are requested to attach to their application a letter of interest, current curriculum vitae, copies of their transcripts, and the contact information for three to five professional references.