Financial Center Manager

Leadership and Management Responsibilities (65% to 70% of the time)

• Embody the Credit Union’s core values of Trust, Integrity, Teamwork and Making a Difference and ensure direct reports embody these core values and apply them in daily activities.


• Provide vision, enhance relationships, drive results, and serve as a principled role model for the branch staff.


• Provide guidance, coaching, training, motivation, and input to the branch staff to ensure they are able to meet and exceed the Credit Union’s service standards, achieve performance goals, and ensure superior member service externally and customer service internally.


• Develop staff and assist them with future opportunities within the organization as it falls within the branch area of responsibility.


• Conduct documented weekly one-on-one sessions with each staff member as well as side by sides, coaching and counseling and follow-up meetings.


• Coach and mentor staff in cross selling and meeting goals.


• In collaboration with the AFCM, provide leadership, direction, guidance, performance evaluation, training, motivation, and discipline the staff to ensure they meet and exceed the Credit Union’s service standards, achieve performance goals, and ensure superior member services.


• Develop individual and team objectives for branch staff consistent with strategic and operating plans, monitor and hold staff accountable on their progress toward achievement of objectives both individually and as a team, and engage in a regular dialogue with direct reports on their progress toward objectives.


• Represent the Credit Union at networking events sharing the Credit Union’s products and services with prospective member and member businesses.


• In consultation with Human Resources, promote and/or transfer, dismiss or change the status of employees as well as ensure succession planning is in place for future management staff.


• Emphasize and promote professional and ethical conduct.


• Other duties as assigned.

COMPETENCIES
To perform the essential functions of this job successfully, an individual should demonstrate the following competencies:

• Leadership – the individual inspires and motivates others to perform well, accepts feedback from others.


• Managing People – the individual includes staff in planning, decision-making, facilitating and process improvement, is available to staff, provides regular performance feedback, and develops staff’s skills and encourages growth.


• Delegation – the individual delegates work assignments, gives authority to work independently, sets expectations and monitors delegated activities.


• Networking – the individual actively builds a solid network within and outside the company
  Analytical – the individual synthesizes complex or diverse information.


• Problem-Solving – the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.


• Oral Communication – the individual speaks clearly and persuasively in positive and negative situations, demonstrates group presentation skills and participates in meetings.


• Quality Management – the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.


• Judgment – the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.


• Planning and Organizing – the individual prioritize and plans work activities, uses time efficiently and develops realistic action plans.


• Safety and Security – the individual observes safety and security procedures and uses equipment and materials properly.