Position Name: Financial Center Manager (Branch Manager)
Location: Massillon Financial Center
Supervisor: VP Retail & Branch Administration
Hours: Variable, Monday-Saturday
FLSA Classification: Exempt
Status: Full-Time
Banking is about people and our team is comprised of some of the best! JOB SUMMARY: At First Federal Community Bank, our Financial Center Managers are relationship-focused leaders who develop employees, strengthen customer relationships, and make a meaningful impact in the communities we serve. As a Financial Center Manager, you'll lead a team committed to delivering exceptional customer experiences while helping individuals, families, and local businesses achieve their financial goals. You'll serve as a trusted advisor while coaching and mentoring your team, driving business development efforts, and creating an environment where both employees and customers thrive. You will play a key role in strengthening customer relationships, developing new business opportunities, and supporting the continued growth of the Financial Center. This role presents a unique opportunity to help establish and grow First Federal's presence in the Massillon community. The Financial Center Manager will play a key role in building relationships, developing local partnerships, increasing community visibility, and creating a strong foundation for long-term success in this growing market. At First Federal, our leaders are more than managers. They are coaches, mentors, problem-solvers, relationship builders, and community advocates who help both employees and customers succeed. We are looking for a leader who enjoys building relationships both inside and outside the Financial Center, takes initiative in developing new opportunities, and embraces our commitment to Invest In Our Community. Success in this role requires an engaged, community-minded leader who is passionate about growing relationships, creating opportunities, and serving as a visible ambassador for First Federal throughout the Massillon area. CORE COMPETENCIES:
- Leadership & Team Development
- Coaching & Mentoring
- Customer Relationship Management
- Business Development
- Community Engagement
- Strategic Thinking
- Decision Making
- Planning & Organization
- Change Management
- Resource Management
- Communication & Collaboration
- Continuous Improvement
- Performance Management
- Delegation & Accountability
- Attention to Detail
- Prioritization
SPECIFIC RESPONSIBILITIES:
- Serves internal and external customers in a professional and relationship-focused manner by:
- Adhering to the First Federal Way Customer Experience standards
- Following the First Federal World Class Leadership Guide to support an exceptional employee experience
- Attending to the needs of existing and prospective customers and ensuring concerns are resolved in a timely manner
- Building trust-based relationships that strengthen customer loyalty and support First Federal's presence within the Massillon community
- Actively leads the Financial Center team to success by:
- Implementing and communicating bank initiatives, programs, policies, procedures, and goals
- Scheduling and supervising team workflow while approving time off to ensure efficient operations
- Conducting regular coaching sessions, both one-on-one and group meetings, to review goals, provide feedback, address performance concerns, and support professional development
- Leading weekly Customer Service Reset meetings
- Reinforcing accountability and appropriate use of the chain of command
- Serving customers directly and maintaining proficiency in all Customer Relationship Associate responsibilities
- Creating an engaged, high-performing team culture focused on exceptional customer experiences, continuous improvement, and professional growth
- Manages Financial Center Operations by:
- Assisting and advising team members regarding consumer lending, new accounts, transactions, and customer experience activities
- Demonstrating adaptability to changing business needs, priorities, and deadlines
- Maintaining high standards of accuracy, preparedness, and regulatory compliance
- Accepting consumer loan applications, including personal loans, vehicle loans, and home equity lines of credit, while communicating effectively with third-party vendors
- Ensuring a safe, secure, and well-maintained financial center environment
- Completing required audits and providing information needed for internal and external reviews
- Maintaining accurate electronic records and file storage systems
- Managing vendor relationships and facility needs, including maintenance, technology, supplies, and ATM operations
- Collaborating with the Training Department to support ongoing employee development
- Preparing and approving operational, security, and productivity reports as needed
- Attending and actively participating in financial center management meetings
- Demonstrating professionalism, integrity, and ethical leadership while serving as a positive role model
- Keeping leadership informed of key issues, opportunities, and concerns in a timely manner
- Pursuing ongoing professional development and continuous improvement
- Drives Financial Center Growth and Community Engagement by:
- Meeting financial center goals and growth expectations
- Leveraging knowledge of First Federal products and services to identify customer needs and make referrals that strengthen overall banking relationships
- Building strong relationships with customers and prospective customers through personalized, one-on-one interactions
- Develop and execute local business development and networking strategies to expand relationships with consumers, businesses, and community partners
- Establish meaningful relationships with local chambers, schools, non-profit organizations, businesses, and community leaders
- Comfortable operating with a high degree of initiative and ownership while helping establish relationships, and market presence in a growing financial center
- Training, coaching, and motivating team members to recognize opportunities and cross-promote products and services
- Assisting with the implementation of new products, services, and programs to support exceptional customer experiences
- Actively participating in community events, organizations, and committees while serving as a positive ambassador for First Federal
- Supporting and participating in Bank-sponsored events, including contributing additional time and effort when needed
- Maintaining trusted, confidential, and professional relationships with customers and community members
- Performs other duties as assigned
QUALIFICATIONS:
- Associate or bachelor’s degree in business, finance, management, or a related field preferred, or an equivalent combination of education and experience
- Previous banking leadership or branch management experience
- Strong knowledge of retail banking operations, consumer lending, and compliance requirements
- Proven ability to coach, develop, and motivate teams
- Excellent communication, relationship-building, and business development skills
- Proficiency with Microsoft Office and banking technologies
WHY CHOOSE FIRST FEDERAL COMMUNITY BANK?
- Consistent Schedule: Enjoy the benefits of a fixed schedule, allowing you to plan your life without the unpredictability of rotating shifts.
- Weekends: We are only open a half day on Saturdays and always closed on Sundays, making planning personal activities a breeze!
- Holidays: You will have up to 11 paid holidays, so you can enjoy the holidays off with family and friends.
- Paid time Off: Generous amount of paid time off available to you after 90 days of employment. We also pay you to volunteer to support non-profit organizations important to you!
- Professional Growth: We have a dedicated training department at our Dover, Ohio Headquarters committed to your development and also have opportunities for on-the-job training for skill building.
- Benefits: Medical, Dental, and Vision Insurance, * Employer Health Savings Account (HSA) Contributions*, 401k Program with Employer Match and Safe Harbor Contributions*, Group Life Insurance*, Group Disability Insurance*, Employee Assistant Program (EAP) with free access to mental health resources
- Great Place to Work Perks: Birthday recognition, Milestone anniversary recognition, Annual wellness fair, On-site fitness center in North Dover
*Plan and/or benefit eligibility requirements apply
FOLLOW & CONNECT WITH US:
https://www.facebook.com/firstfederalcommunitybank/
https://www.instagram.com/firstfederalcommunitybank/
https://www.linkedin.com/company/first-federal-community-bank-oh/
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