Fire Control Maintenance Dispatcher - Aria

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Fire Control Maintenance Dispatcher at Aria you will play a vital role in delivering excellent internal and external guest service by using strong communication and coordination skills to support guests, engineers, and partner departments.  As part of a courteous, professional, and collaborative team, this role helps oversee department operations related to the property’s life safety and facility management systems, ensuring a safe, responsive, and well-maintained environment for all.

You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us.

THE STARTING RATE:  $21.00 / Per Hour

THE DAY-TO-DAY:

• Manage computerized maintenance management and life safety systems to prioritize, dispatch, and track maintenance requests while completing required administrative tasks
• Own all service requests and complaints by responding promptly, answering or directing incoming calls, and following up to ensure guest satisfaction in a fast-paced environment
• Prioritize guest requests and dispatches using sound judgment and multitasking skills
• Support a positive team environment through professionalism, teamwork, and clear communication with guests and coworkers
• Maintain knowledge of hotel and departmental operations and work independently to complete tasks in a timely manner
• Maintain awareness of cleanliness, safety, and accident prevention standards

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• High School Diploma or GED
• Six (6) months of prior relevant experience in the hospitality industry or similar environment
• Experience in any of the following preferred: computerized maintenance management system, building automation system operation, fire alarm system operation, computerized dispatching with heavy radio, telephone volume
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Must be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our Aria employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15403

Are you ready to JOIN THE SHOW? Apply today!