Fire Service Supervisor

About Us:

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward

What You Will Do
We are seeking a motivated Fire Service Supervisor to lead a team of field service technicians delivering timely, high-quality service to our customers. You will drive service revenue growth, develop and mentor team members, and partner closely with internal teams to deliver strong customer outcomes and maintain a culture of safety.

How You Will Do It

• Lead, coach, and develop a team of field service technicians, including goal setting, regular 1:1s, performance reviews, training, and mentorship
• Plan, prioritize, and dispatch service calls to support on-time arrival and first-time fix; partner with service coordinators and schedulers to optimize routing and workload
• Build strong customer relationships to drive satisfaction and identify service growth opportunities
• Promote a strong safety culture through safety training, job hazard analysis, incident investigation, and compliance with policies
• Monitor and report key service metrics such as response time, first-time fix rate, backlog, and on-time completion; implement continuous improvement actions
• Ensure accuracy and quality of service documentation, work orders, and reporting; validate parts usage and warranty alignment
• Manage resources to improve efficiency, reduce costs, and support service profitability; assist with quoting and pricing where needed
• Collaborate with sales, installation, engineering, and operations teams to resolve escalations and deliver a seamless customer experience
• Support hiring, onboarding, and development of technicians to build a strong talent pipeline
• Maintain compliance with company, regulatory, and environmental standards
• Travel to customer sites across the Louisville, Kentucky area to support service delivery, safety coaching, and audits

What We Look For

• Minimum 2 years of leadership experience in field service, maintenance, or a related industry, or demonstrated leadership experience within a technical environment
• Strong mechanical and electrical aptitude
• Excellent communication, coaching, negotiation, and conflict resolution skills
• Ability to manage multiple priorities in a fast-paced, customer-focused environment
• Proficiency with scheduling systems, data reporting, and basic analytics tools
• Valid driver’s license with a clean driving record and ability to travel locally

Required

• High school diploma or equivalent

Preferred

• Technical degree, certifications, or relevant college coursework
• NICET, Kentucky certifications, or other industry credentials

Physical Requirements

• Ability to work in field environments including customer sites, plants, and service locations
• Ability to lift up to 50 pounds and perform physical tasks such as bending, climbing, and squatting

What We Offer

• Competitive benefits package including medical, dental, and vision
• 401(k) with company match
• Paid time off and company holidays
• Career development and advancement opportunities
• Ongoing safety training and employee-focused programs
• Collaborative culture focused on teamwork, safety, and customer success
• Exposure to diverse technologies and service environments

HIRING SALARY RANGE: $76,100-104,600k (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us