Firearms Receptionist

Firearms Receptionist
Rock Island Auction Company (RIAC), the #1 firearms auction house in the world, is searching for full-time Receptionist at Rock Island, Illinois! Deliver world-class customer service by giving an exemplary first impression through directing incoming calls to the appropriate point-of-contact, greeting visitors, and ensuring a safe and welcoming environment! 

This non-exempt, full-time position is 100% on-site with an hourly gross base rate of $18.50 and eligibility for insurance benefits after meeting the required waiting period. Pay days are every Thursday! RIAC standard hours of operations are Monday through Friday, 8:00 a.m. – 5:00 p.m. CST with overtime and weekend hours, as needed.

Click here to check out RIAC's hiring video!

What does world-class customer service look like?

• It’s all about relationships! With an upbeat attitude and polished demeanor, this role directs incoming calls and voicemails to the appropriate point-of-contact.
• Manage, clean, and organize the front desk and lobby area to give a positive first impression for clients.
• Perform general administrative duties, such as data entry and processing mail.

• Weekly pay!
• Paid time off and holidays!
• A la carte insurance benefits package, including FSA or HSA, company-paid life insurance and AD&D!
• 401(k) with company match!
• See some of the most rare and unusual firearms, military and historic collectibles!
• Complimentary fountain soda, fruit, oatmeal and treats!
• Monthly employee engagement events!
• Opportunities for upward mobility!

• High school diploma, GED, or equivalent required;
• One (1) year previous work experience in administrative, receptionist, customer support, or similar role required.
• Proficiency using Microsoft Office (Outlook, Word, Excel);
• Strong data entry skills and attention to detail;
• Ability to work six (6) auction weekends per year; and
• Ability to obtain and maintain active FOID card status (Illinois residents only).

Physical Requirements
Constant sedentary work for prolonged periods up to 100% of the time with occasional moving and transporting up to 25 pounds. Must be able to constantly communicate and exchange accurate information. Must be able to detect, identify, inspect, observe, perceive and assess administrative functions. Constantly operates and uses telephone, computer, and other relevant equipment and office machinery while performing repetitious movements. Constantly works around firearms, bladed weaponry, militaria, historic relics, and valuable collectibles.

Rock Island Auction Company has been the #1 firearms auction house in the world every year since 2003. Today, RIAC employs a growing team of about 150 people and continues to set industry standards and expectations year over year. Between our 6 public auctions and 8+ online auctions each year, we sell tens of thousands of firearms, bladed weapons, military artifacts, and firearms accessories annually. We have a habit of excellence, regularly breaking and re-breaking our own records and redefining success in our industry, as more and more customers admire our results and trust our reputation. 

The employer and its subsidiaries are Equal Employment Opportunity (EEO) employers. To learn more about EEO, please review "EEO is the Law" poster in English (including a screen-readable electronic version), Spanish, Arabic, and Chinese.