Firm Operations Manager

• Workflow Leadership: Drive organizational efficiency by monitoring project pipelines, managing staff capacity schedules, and ensuring client deliverables move seamlessly through every stage of production.
  
• Process Improvement: Continuously evaluate internal workflows to identify bottlenecks; design and implement robust internal controls to elevate productivity.
  
• Technology & Automation Integration: Act as the primary liaison with external IT vendors and software providers. Oversee the adoption and management of modern automation and workflow tools to streamline business operations.
  
• Operational Accountability: Establish clear tracking mechanisms and production metrics to maintain high standards of team accountability and project delivery timelines.
  
• Cross-Functional Collaboration: Partner closely with firm leadership, technical specialists, and administrative staff to foster a cohesive, high-performance working environment.
  

Requirements

• 5+ years managing workflow and deadlines within a fast-paced professional services firm.
  
• Direct experience supervising administrative and technical personnel.
  
• Experience overseeing client onboarding, billing, receivables, and budgets.
  
• Proven success implementing practice management software, automation tools, and emergent AI workflows.
  

Benefits