Fitness Center Front Desk Associate

• Warmly welcome members and their guests upon arrival and provide a gracious, personalized experience
• Maintain a highly professional and inviting presence at the Fitness Center reception desk
• Assist members with fitness center amenities, programs, appointments, classes, and general inquiries
• Manage check-in and guest procedures with accuracy and discretion
• Answer incoming calls and correspondence in a polished and professional manner
• Coordinate with personal trainers, fitness professionals, spa/wellness personnel, and other club departments to ensure a seamless member experience
• Maintain a thorough understanding of club amenities, policies, programs, and      services
• Anticipate member needs and proactively assist whenever possible
• Respond to member requests and concerns promptly, courteously, and with sound judgment
• Maintain impeccable organization and presentation of the reception area and surrounding spaces
• Protect member privacy and confidentiality at all times
• Assist with special events, programs, and other club initiatives as needed
• Perform additional responsibilities in support of the Fitness & Wellness department

The successful candidate will possess:

• Previous experience in luxury hospitality, private clubs, upscale fitness, hotels, spas, or high-end customer service
• A  natural ability to make members and guests feel recognized, welcomed, and valued
• Exceptional interpersonal and communication skills
• A polished, professional presence and appearance
• Strong attention to detail and a genuine commitment to service excellence
• Discretion and the ability to handle sensitive member information appropriately
• Excellent organizational skills and the ability to effectively manage multiple priorities
• Confidence using computers, scheduling systems, phones, and standard office technology
• A positive, team-oriented attitude and willingness to assist wherever needed
• Reliability, punctuality, and flexibility with scheduling
• An interest in fitness, wellness, and healthy living is preferred