Flight Attendant

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow yourexpertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancingyour career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

 

Why you'll love this job

You are applying for the Trainee Flight Attendant position at American Airlines.



All candidates must be willing to be based from any of our base locations including Boston, MA; Charlotte, NC; Chicago, IL; Dallas/Ft Worth, TX; Los Angeles, CA;Miami, FL; New York, NY; Philadelphia, PA; Phoenix, AZ; Raleigh/Durham, NC; San Francisco, CA; St Louis, MO; Washington, DC.



AMERICAN AIRLINES IS LOOKING FOR THE BEST!



We are looking for people who want to be a part of the largest airline in the world. American Airlines is in the business of serving the travel needs of our customers. Awarm welcome, gracious service and a safe and comfortable feeling, makes our customers' journey something they will always remember.



Our flight attendants are proud of this rich tradition - pride that you can share when you embark on a career representing American Airlines as an onboard crewmember. Our Flight attendants are the face of American Airlines and are service professionals of the highest caliber, with a desire, drive and passion to provideoutstanding service. If you are a highly customer-focused individual who strives for the best and takes pride in getting the job done, we would like to hear from you.

 

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.



Pre-Flight Functions 

• Walk to assigned gate with all personal luggage and required duty items (e.g., watch, updated and charged tablet, passport, badge, CPR pocket mask)


• Participate in pre-flight briefings with gate agents, pilots, and lead flight attendants/pursers


• Greet and direct passengers to their assigned seats


• Complete relevant pre-flight checks (e.g., security checks, cabin checks, catering checks, headset checks, emergency equipment checks)


• Complete relevant paperwork (e.g., liquor paperwork, customs paperwork)


• Verify passenger counts


• Set up, organize, and re‐stock beverage/food carts


• Lift and stow personal luggage and belongings


• Assist passengers with placing luggage into the overhead compartments, as needed 


• Open and close overhead storage compartments


• Rearrange bags in the overhead storage compartments, as needed


• Hang coats and garment bags, as requested


• Ensure that carryon luggage is stowed in compliance with FAA regulations prior to taxi, take off, and landing 


• Demonstrate safety and emergency procedures in a clear manner, such as the use of oxygen masks, seat belts, life jackets, and emergency exits


• Walk the aisles to perform safety compliance checks prior to taxi, takeoff, and landing, verifying customers have complied with all federal regulations


• Close, arm, and disarm aircraft doors


• Climb and descend jet bridge stairs or ramp stands with personal luggage in all types of environmental conditions, as necessary

In Flight Functions

• Respond to passenger or crew member requests for service or assistance (e.g., via the chime system onboard aircraft, via the color-coded ceiling light panel indicators, or via the interphone) in a professional manner


• Move about the aircraft during flight to provide customer service and assistance, including during light turbulence and changes in altitude  


• Push and pull beverage and meal/food cart throughout cabin during flight


• Release and stow beverage and meal/food carts in the galley


• Serve hot and/or cold beverages and food items from a tray or cart during appropriate phases of flight


• Collect credit card payment for various onboard products such as alcoholic beverages and meals 


• Make announcements in English (e.g., safety or marketing announcements) to customers over intercom during flights in a clear and concise manner


• Monitor the flight for disorderly, intoxicated, incapacitated, ill, injured, or irate passengers 


• Address and deescalate problems arising from disorderly, intoxicated, incapacitated, ill, injured, or irate passengers 


• Resolve conflicts among crew members


• Manipulate all latches, switches, knobs, pedals, and controls to ensure proper functioning of galley equipment and safety of galley area


• Manipulate all latches, switches, knobs, and controls in cabin to ensure the comfort and safety of passengers (e.g. manipulate lighting and temperature controls)

What you'll do (cont.)

• Collect service items during flight and maintain an orderly environment  


• Assist passengers as they get on or off the onboard wheelchair 


• Retrieve, use, and stow the onboard wheelchair


• Produce reports related to events that occurred onboard (e.g., emergency/safety incidents reports, catering/service reports, maintenance reports) 


• Navigate to crew rest facilities, sometimes via narrow passageways, as needed


• Sit safely in jump seat and fasten the harness 

Emergency-related Functions

• Provide medical assistance promptly and appropriately during emergencies, including CPR


• Administer first aid if necessary


• Assist ill, incapacitated, or disabled passengers or fellow crew members during emergencies


• Handle, operate, or don emergency equipment, including oxygen masks, oxygen bottles, smoke hood, and fire extinguishers


• Open aircraft doors in emergency mode 


• Remove and lift emergency cabin windows


• Shout emergency commands


• Evacuate the aircraft rapidly in emergency situations (e.g., via a window or emergency slide)


• Remove ceiling rafts and/or rafts in overhead bins

General Functions

• Use various computer systems (e.g., to sign-in for flight, check schedules, bid schedules)


• Communicate, comprehend, and implement written and verbal instructions, including those provided on tablets or in manuals


• Report to work on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays


• Adhere to company scheduling and flight time policies, including off schedule operations


• Complete successfully job-relevant trainings in person or online


• Satisfy pre-employment requirements (e.g., drug screening, finger printing, criminal record background check)


• Adhere to government (DOT, FAA, TSA) regulations (e.g., alcohol and drug regulations, luggage stowage requirements, seating requirements, security protocols)


• Adhere to company policies, procedures, and attendance/performance standards 


• Wear uniforms as required by company policy


• Perform duties on flights where animals are present 


• Stay up to date on regulation/policy changes 


• Provide quality customer service in a professional manner in accordance with American’s guidelines


• Coordinate with fellow team members to complete ad hoc tasks that arise during operations


• Maintain knowledge of the features of various aircraft
  
   

* Reasonable accommodations may be made for qualifying individuals with disabilities.  

 

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Must be able to read, write and speak English fluently


• Competent in handling difficult situations, problem solving and complaint resolution


• Excellent communication and interpersonal skills; friendly reception of all customers


• Must present a professional image, may not have visible tattoos, facial, multiple or upper ear piercing, or extreme hair color or style while in Flight AttendantUniform


• Height and weight must allow for safe operation of the aircraft and may not exceed specific aircraft dimensions (for example, must be able to sit in jump seat andfasten the harness, move throughout the cabin aisle, and operate emergency exits).


• Work in climates and locations across the globe and work variable shifts


• Able to attend up to 6 weeks of unpaid training in Dallas/Fort Worth, Texas, and move immediately to the city to which you are assigned as a base 


• High school diploma or GED equivalent required


• College education or two years' customer service experience preferred


• Prior airline experience is not requiredMust be at least 20 years of age


• Must be in possession of a valid US or Foreign Passport with applicable VISAs


• Travel documents must remain valid throughout all phases of training and employment


• Must have the right to work in the United States 


• As a global airline, it is important for us to meet the requirements of travel documentation for our flight crews. You must possess the legal right to travelunrestricted to/from all countries that are serviced by American Airlines 

Physical Demands and Working Conditions:

• Position requires some physical exertion such as pulling, pushing, reaching, bending, walking and light lifting


• Long periods of standing and speaking


• Airports ramp operations are noisy and can be hazardous without due caution


• Extensive travel, must be able to spend consecutive nights away from home and endure all climates


• Alternative work schedules including evenings and weekends


• Ability to push or pull moveable carts weighing in excess of 250 pounds


• Ability to lift objects up to 35 pounds such as galley stowage bins and carry-on baggage 

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our globalnetwork.


• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offervirtual doctor visits, flexible spending accounts and more. 


• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and supportyou need.


• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.


• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
  
   

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping teammembers reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.



Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for peopleon life’s journey? Feel free to be yourself at American.