Float Teller

West Michigan Credit Union seeks an enthusiastic individual to join our team as a Float Teller in Grand Rapids. Our Tellers serve as the frontline representatives of WMCU, delivering professional and confidential service to members while managing transactions via phone, in person, or by mail.

What We’re Looking For:

• Positive team player mindset
• High school diploma or GED required.
• 1+ years of cash handling experience
• Outstanding customer service skills
• Must have excellent written and oral communication skills.
• Effective organizational skills and attention to detail.
• Able to pass a background check.

What You’ll Do:

• Balance your checks and a cash drawer every day and report any discrepancies to your supervisor.
• Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate and efficient member transactions to help members meet their financial goals.
• Must possess adequate product knowledge.
• Manage time efficiently and take initiative within the branch; seek opportunities to develop or enhance knowledge.  
• Demonstrate flexibility and a positive attitude when faced with complex situations.
• Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances. 
• Answer phones promptly and professionally.
• Meet and exceed teller referral goals.
• Follow safety and security procedures regarding robbery and emergency situations, secure areas, and communicate suspicious activity to management.
• Understanding of all policies and procedures and compliance related issues, specifically BSA/AML and OFAC.

Our Benefits:

• Competitive salary
• A robust free benefit package (healthcare, dental, vision insurance, life, STD & LTD)
• Health Savings Account plus company contributions
• 401K plus up to 9% company contributions
• Paid time off
• 10 paid holidays
• Paid volunteer time
• Education reimbursement
• Annual merit raises
• Employee Assistance Program

Your Future:

Approximately half of our current team members have advanced through promotions or transfers within the Credit Union. We make it a priority to promote internal candidates whenever feasible, taking your professional goals into careful consideration. Join us and embark on a journey towards personal growth, where you’ll have the opportunity to develop new skills, expand your knowledge, and accomplish goals that enhance both your professional career and personal life. 

Who We Are:

WMCU is a not-for-profit financial cooperative that proudly serves members at six locations across West Michigan. We are a local member owned and operated credit union that strives to meet our members where they are at, help them to grow financially and celebrate their successes. With a passion for community involvement, we are committed to supporting the communities our members and team members call home.

The primary purpose of this position is to assist West Michigan Credit Union to live out its mission, “Working together as the most trusted resource to help our members’ financial lives be simply better,” by delivering outstanding service to both members and internal members.

WMCU is an Equal Employment Opportunity (EEO) employer, ensuring fair and unbiased employment practices.