Floor Support

he Floor Support role is critical to providing an exceptional guest experience at Brickstone Brewhouse. This hybrid position combines the responsibilities of a Busser, Food Runner, and General Floor Support, focusing on maintaining a clean and organized dining environment, delivering food promptly and accurately, and ensuring guests feel welcomed and cared for throughout their visit.

Essential Duties & Responsibilities

• Table Maintenance & Resetting
  • Clear and reset tables promptly, ensuring they are clean, inviting, and ready for the next guests.
  • Monitor and maintain the cleanliness of dining areas, including floors, chairs, and surrounding spaces.
  • Replace table settings and brush chairs to maintain the restaurant’s polished appearance.
• Food Delivery
  • Expedite food from the kitchen to tables efficiently and accurately, ensuring each guest receives the correct order.
  • Explain dishes and address guest inquiries upon food delivery to enhance the dining experience.
  • Communicate with kitchen staff to ensure timely and accurate food preparation.
• Guest Support
  • Refill water glasses, remove used dishes, and anticipate guest needs throughout their visit.
  • Assist servers in addressing additional guest requests to ensure a seamless dining experience.
• Cleanliness & Organization
  • Keep bussing, food running, and service stations stocked, clean, and organized.
  • Ensure the cleanliness of shared spaces, including guest restrooms and entryways, during service.
• Team Collaboration
  • Work closely with servers, hosts, and kitchen staff to maintain smooth service flow and a cohesive dining experience.
  • Communicate guest feedback or concerns to management promptly for real-time solutions.

Minimum Requirements

• Basic education or equivalent experience in a customer service role.
• Ability to thrive in a high-volume, fast-paced environment while maintaining professionalism.

Physical Demands

• Frequently stand, walk, and lift up to 50 pounds.
• Regularly perform tasks requiring bending, stooping, or reaching.
• Ability to work in a high-heat, high-pressure environment.

Preferred Qualifications

• Previous experience as a Busser, Food Runner, or in a similar hospitality role.
• Familiarity with food safety and sanitation standards.
• ServSafe Certification or equivalent training is a plus.

Key Attributes

• Strong multitasking skills and attention to detail.
• Positive, team-oriented attitude with excellent communication skills.
• Commitment to maintaining a clean, organized, and guest-focused environment.
• Proactive and collaborative approach to problem-solving and team support.