Flooring Quality Control Specialist

Job Title: Flooring Quality Control Specialist

Job Type: Full-Time

Schedule: Monday – Friday, daytime shift

Location: Fayetteville, NC

About the Company

We are a rapidly expanding Building Material Distributor with showrooms and full-service distribution locations in Raleigh, Fayetteville and Sanford, North Carolina. Our focus is providing builders with a wide array of products and services, from design to installation and providing a one-stop shop for the needs of our residential and commercial builders. The company enjoys a strong balance sheet, financial and product portfolio, strength against competitors, and stands positioned very effectively in the marketplace. The executive team has a vision to transform the business, and that vision is in place and progressing very successfully.

Parks Building Solutions holds the following values: Integrity – in all matters, Respect – for all, Teamwork – accountable always, and Innovation – to lead our markets in new ideas and actions.

Position Purpose

The Flooring Quality Control Specialist is responsible for ensuring all flooring installations meet company standards, manufacturer specifications, and customer expectations. This role oversees the quality of materials, installation practices, site conditions, and final results. The QC Specialist works closely with installers, project managers, and customers to identify issues early, prevent defects, and maintain a high standard of workmanship.

Benefits:
Competitive salary commensurate with experience. Comprehensive health, dental, and vision insurance, Paid time off and holidays, Life insurance, Short Term and Long-Term Disability Coverage, Accident and Critical Illness Coverage, Retirement savings plan with company matching. Opportunities for professional development and advancement. A supportive and inclusive work environment fostering growth and innovation.

Key Responsibilities

Quality Assurance & Inspection

• Conduct pre‑installation site inspections to verify measurements, substrate conditions, moisture levels, and readiness.


• Inspect flooring materials upon delivery for defects, damage, or incorrect specifications.


• Perform in‑progress and post‑installation inspections to ensure compliance with industry standards (e.g., NWFA, CFI, manufacturer guidelines).


• Document findings with photos, notes, and standardized QC checklists.


• Verify that installation methods match the required flooring type (carpet, hardwood, laminate, vinyl, tile, etc.).

Technical & Compliance

• Test moisture levels using approved tools (moisture meters, hygrometers, calcium chloride tests).


• Confirm proper acclimation of materials before installation.


• Ensure installers follow safety protocols and manufacturer installation instructions.


• Identify potential warranty issues and ensure corrective actions are taken.

Problem Resolution

• Diagnose installation defects such as lippage, hollow spots, delamination, gapping, uneven subfloors, or pattern misalignment.


• Recommend corrective actions and coordinate repairs with installation teams.


• Communicate findings to project managers and customers in a clear, professional manner.

Documentation & Reporting

• Maintain detailed QC reports for each project.


• Track recurring issues and provide feedback to improve installation processes.


• Assist in developing and updating quality standards and training materials.

Team Collaboration

• Work with installers to reinforce best practices and provide on‑site coaching when needed.


• Support training sessions for new installers or subcontractors.


• Collaborate with warehouse and purchasing teams to ensure material accuracy.

Knowledge, Skills & Abilities

• Exceptional organizational, time-management, and problem-solving skills.


• Ability to multitask effectively, prioritize workload, and adapt quickly to changing project needs.


• Strong communication and coordination abilities with both internal teams and customers.


• Comfortable working in a fast-paced environment with shifting deadlines.

Requirements

• Proficiency with inspection tools (moisture meters, straightedges, levels, etc.).


• Excellent communication, documentation, and problem‑solving skills.


• Valid driver’s license and ability to travel to job sites.


• High school diploma. GED, or equivalent.


• Must pass pre-employment drug test.

Physical requirements

• Ability to kneel, bend, lift up to 50 lbs, and work on active construction sites.


• Comfortable performing detailed inspections in various environments.