Floral Delivery Lead/ Dispatcher

Dr. Delphinium, Dallas’ premier florist, is seeking a dependable and experienced Delivery Lead to support our delivery team and ensure exceptional customer service. Our work is guided by Connection, Celebration, Ownership, Drive, Integrity, and Creativity - values that shape how we show up for our customers and represent our brand every day.

As a Delivery Lead, you’ll be a standout driver who consistently demonstrates organization, efficiency, and professionalism. You’ll help maintain the standard of our products and service, support the team in daily operations, and serve as a resource for department policies and best practices. When the Delivery Manager is out of office, the Lead will act as the primary point of contact for the department.

RESPONSIBILITIES

• Perform all standard delivery driver duties, including delivering floral arrangements and gift items
• Determine efficient delivery routes and meet all assigned “by” times
• Follow all safe driving rules and property-specific delivery instructions
• Provide exceptional customer service upon delivery; verify signatures and answer delivery-related questions
• Maintain professionalism and positive communication with clients and teammates
• Conduct daily vehicle inspections (fluids, tires, etc.) and report maintenance needs
• Keep assigned delivery vehicles clean, inside and out
• Ensure 100% compliance with all company policies and procedures
• Support the Delivery Manager with administrative tasks, vehicle maintenance, and daily checklists
• Enforce department rules and regulations
• Assist with training new team members
• Pull trips, check for add-ons, and help manage daily routing
• Act as the point of contact and decision-maker when the Delivery Manager is out of office
• Rotate weekday closing shifts and weekend supervisor shifts
• Maintain strong communication with internal teams, including designers, client relations, events, and retail locations
• Support flexibility during blackout periods, holidays, inclement weather, and staffing emergencies

• Valid Driver’s License and clean driving record meeting insurance requirements
• Minimum two years of delivery experience preferred
• Strong customer service skills; friendly, professional, and solution-focused
• Excellent communication and leadership presence
• Ability to lift and carry up to 50lbs
• Comfortable working independently and supporting a team in a fast-paced environment
• Calm and tactful when handling difficult or time-sensitive situations
• Flexible schedule with availability to work weekends and holidays
• Tobacco-free workplace; adherence to company policy required during working hours
• Self-motivated, punctual, and dependable
• Must pass a drug test and background check