FMG Clinic Receptionist/Office Assistant

Job Summary

Franklin County Memorial Hospital has an immediate opening for a full-time front Office Medical Receptionist/Office Assistant for Family Medical Group Clinic. The ideal candidate is friendly, organized, and able to multitask in a fast-paced healthcare environment. This position serves as the first point of contact for patients and plays a key role in ensuring smooth daily operations.

Responsibilities

• Greet and check in patients in a courteous and professional manner


• Review and update patient information and verify insurance benefits


• Answer multi-line phone system and direct calls appropriately


• Schedule, confirm, and reschedule appointments


• Verify insurance information and collect co-pays


• Maintain accurate patient records in the electronic health record (EHR) system


• Process referrals and authorizations as needed


• Scan, file, and manage medical documentation


• Communicate effectively with providers and clinical staff


• Ensure patient confidentiality in compliance with HIPAA regulations

·         Must be able to work and relate in a professional, non-defensive manner with peers, physicians, administration, and patients

Qualifications

• High school diploma or equivalent required


• 1+ year of medical office or customer service experience required


• Familiarity with EHR systems strongly preferred


• Strong communication and interpersonal skills


• Ability to multitask and work efficiently under pressure


• Basic knowledge of medical terminology preferred


• Proficiency with Microsoft Office and general computer systems

Skills

• Excellent customer service


• Attention to detail


• Organizational skills


• Time management


• Professional phone etiquette


• Team-oriented mindset