FMS Coordinator

As a Financial Management Services (FMS) Coordinator, you will serve as the primary point of contact for families in your caseload, supporting them with administrative tasks related to participant employer obligations and budget management. You will collaborate closely with the Business Manager of FMS, the Financial Management Department, and the Senior Director of Self-Directed Services to ensure services are well-organized, timely, and aligned with our commitment to quality.

Duties included but not limited to:

Client Experience:

• Provide exceptional customer service by responding to inquiries, resolving issues promptly and professionally, and ensuring a positive experience that reflects the company’s values and commitment to customer satisfaction.
• Provide program education and assistance to the Persons Supported within your caseload.
• Provide person-centered, compliance-driven support that promotes service quality.
• Communicate regularly with all stakeholders to provide updates and address questions or concerns.

Eligibility:

• Complete onboarding and enrollment, including setup in FMS Software and submission of employee UMPI applications
• Maintain Program changes
• Coordinate annual renewals, submitting a referral for Reassessment for existing CFSS recipients 60 days before the current authorization expires.

Compliance/Budget Management:

• Manage Service Agreements, ensuring consistency with approved budgets and coordinating necessary revisions with external care team
• Audit, reconcile and monitor budget limits and submit timely YTD Spending Summary reports to all necessary care team members
• Review expenses invoices to budget to ensure timely payment and coordination with AP Team.

• Update budget changes as needed, ensure proper documentation, version tracking and reporting to required parties, including communication of service agreement changes.
• Maintain accurate employee/employer data to support correct billing and payroll processes; collaborate with Payroll and HR as necessary.
• Ensure compliance with DHS, waiver regulations, and Accord’s internal policies.
• Track service delivery and documentation within FMS Software.
• Administer and reconcile participant budgets within FMS Software, ensuring accurate tax, benefit, and expense calculations.
• Troubleshoot and resolve issues, identifying opportunities to improve processes.
• Assist in marketing and recruitment efforts.
• Perform other duties as required or assigned.

Credentials/Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Self-motivated and quick learner; open to learning new processes
• Excellent customer service orientation
• Position requires excellent time management and prioritizing skills
• Knowledge of payroll processes and budget reconciliation
• Detail-oriented with proficiency in Microsoft Excel and Google Suite
• Strong work ethic and team player

• High level of professionalism and discretion with sensitive information
• Strong problem-solving and analytical abilities
• Have a valid driver’s license with reliable transportation and the ability to travel locally (Metro area)
• Pass a background check
• Preferred
• Bilingual in Spanish, Somali, and/or Hmong
• 1-2Prior experience with FMS and self-directed services.

Education:

Bachelor’s Degree (or equivalent), preferably in Human Services or a closely related field is required. 

Skills & Experience:

2-3 Years of experience working with individuals with developmental and/or intellectual disabilities. Knowledgeable on self-directed services. Must have excellent customer services and de-escalation skills.

Compensation Range: $23 - $25 per hour.

Benefit package includes with PTO, 9 paid holidays, health, dental, vision, and life insurance, NO COST short & long-term disability insurance, retirement savings plan options, employee wellness program, tuition assistance program, career advancement, mileage reimbursement for providing direct services, a positive, friendly work environment and much more!