FOH Shift Lead

About Us: 

16 On Center Chicago owns and operates several live music venues, third-party production, restaurants, bars, and food halls across Chicago and New York. Join the team of one of the country's leading independent promoters.

Our most effective service to our community comes from a team with a diverse mix of minds, backgrounds, and experiences. 16 On Center actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment, without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic information, neurodiversity, disability, veteran status, or any other characteristic protected by law.

Position Summary

As the FOH Shift Lead at From Here On, you’ll support the day-to-day operations of the food hall and work closely with the FHO Management Team, employees, and vendor partners to keep operations running smoothly. This is a hands-on role that combines daily floor support, guest experience, administrative responsibilities, catering execution, and general operational oversight.

Additional responsibilities include but are not limited to: 

• Work opening, mid, and closing shifts, serving as the Shift Lead and supporting daily operations as needed.
• Support and maintain standard operating procedures, cleanliness, organization, and hospitality standards throughout the food hall.
• Attend weekly meetings with the FHO Management Team and follow through on assigned tasks and operational priorities.
• Lead by example, coach employees on service standards, and help create an efficient and positive work environment.
• Manage day-to-day distribution, accounting, and inventory for the FHO General Store and monitor operational supplies throughout the food hall.
• Serve as a point of contact for vendors regarding repairs and maintenance and monitor the space for structural, aesthetic, and safety concerns.
• Work closely with From Here On Cafe and Snorkelbox Bar leads to support daily operations.
• Execute catering orders, including BEO distribution, signage and supplies, vendor communication, order fulfillment, and occasional deliveries.
• Support receiving and logistics for daily deliveries, supplies, and courier packages.
• Oversee Bbot and pickup station operations, including working expo and supporting order fulfillment.
• Maintain working knowledge of food safety requirements and help ensure proper practices and corrective actions are followed.
• Assist guests, employees, and vendor partners and help resolve day-to-day operational issues as they arise.

About You: 

• Previous hospitality, food and beverage, restaurant, or similar operational experience preferred, with lead or shift leadership experience a plus.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Comfortable taking initiative, solving day-to-day operational issues, and knowing when to involve management.
• Strong communication and interpersonal skills with a hands-on, team-oriented approach.
• Experience with inventory, supplies, catering, BEOs, or order fulfillment preferred.
• Working knowledge of food safety and sanitation practices.
• Ability to lift and carry up to 50 pounds and perform physical tasks associated with receiving deliveries, stocking supplies, catering, and daily operations.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Position Details & Benefits

• Job Type: Full-time, Hourly
• Compensation: $25/hr + Tips 
• Paid leave and paid sick leave in accordance with Chicago requirements.
• Benefits: Health insurance with employer contribution; voluntary dental, vision, short-term disability, accident, and hospital coverage; employer-paid life insurance; voluntary life insurance; 401(k) retirement plan with company match; Transit benefits through a pre-tax payroll deduction program.
• Dining discounts at 16 On Center properties and complimentary or discounted tickets to shows at 16 On Center venues, including Salt Shed, Thalia Hall, SPACE, and Empty Bottle, subject to availability.