Food Service Office Associate- Diet Office- York Hospital

Team member will be full time, 40 hours a week/80 biweekly.  Rotating weekends/Holidays

Shift(s): 10am-6:30pm and/or 10:45am-7:15pm

General Summary

Prepares and processes computerized patient menus via telephone and maintains patient nutrition records and related reports.

Duties and Responsibilities

Essential Functions:

• Manages a high volume of fast paced incoming and outgoing phone calls to patients, and/or representatives and healthcare providers. Provides exceptional customer service by addressing patient needs and communications with health care providers in a professional, positive and caring manner.


• Maintains confidential patient records in the diet office software. Enters food dislike and intolerances, supplements, nourishments and tube feedings and documents pertinent patient. diet and food information in the Diet progress auxiliary screen to ensure consistent and comprehensive patient care.


• Verifies diet orders and allergies in Epic as indicated.


• Has direct communication with the patient and /or a patient representative to obtain patient meal selections.


• Determines patients need for paper rather than verbal meal selection process.


• Using the nutritional guidelines in the Academy of Nutrition and Dietetics Manual of Nutritional Therapy (the approved diet manual of WSH), applies principles of nutrition therapy to assist patients in making appropriate meal selections within the guidelines of their prescribed diet.


• Communicates and coordinates the patient meal selection process with clinical nutrition staff, nursing services and other providers.


• Coordinates meal service for patients with food service production and tray delivery team.


• Completes daily processing for the diet office software program and follow up tasks to processing.


• Prints and reviews patient tray tickets ensuring meal compliance to diet orders, allergies and individualized exceptional care.


• Notifies supervisors and Food and Nutrition Services leadership of diet office software issues. Communicates with the diet office employees at all System facilities, when the diet office software system has issues, to monitor the extent and status of the software issues.


• Maintains positive relationships with clinical nutrition staff, food service production and tray service employees, and nursing.

Common Expectations:

• Maintains established policies and procedures, objectives, quality assessment and safety standards.


• Participates in educational programs and in-service meetings.


• Maintains appropriate records and reports for the department.


• Maintains a positive attitude and practices all our caring behaviors.


• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation

Required for All Jobs:

• Performs other related duties as identified.


• WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.


• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

• Standing - Occasionally


• Walking - Occasionally


• Sitting - Frequently


• Reaching - Rarely


• Talking - Frequently


• Hearing - Frequently


• Repetitive Motions - Occasionally


• Eye/Hand/Foot Coordination - Occasionally

Qualifications

Minimum Education:

• None Required


• High School Diploma or GED Preferred

Work Experience:

• 1 year Twelve months on the job training and education is required to become proficient at daily tasks. Required

Knowledge, Skills, and Abilities:

• Excellent communication and interpersonal skills.