Ford Pro Elite Service Advisor

Join the Ted Britt Ford Pro Elite Commercial Truck Repair Center as a Service Advisor! We are seeking a customer-focused, organized professional to support our growing commercial truck service operation. This role is ideal for someone with strong communication skills and experience working with fleet and commercial vehicle customers.

Responsibilities

• Greet customers promptly and professionally.
• Write repair orders accurately based on customer concerns and technician findings.
• Communicate repair recommendations, estimates, and completion timelines to customers.
• Coordinate workflow between customers, technicians, and parts department personnel.
• Monitor repair progress and provide status updates to customers.
• Review completed repair orders for accuracy and ensure all work is properly documented.
• Assist with warranty and fleet account documentation as required.
• Build and maintain strong relationships with commercial and fleet clients.

Qualifications

• High school diploma or equivalent required.
• Previous automotive or commercial truck service advisor experience preferred.
• Strong knowledge of commercial vehicle maintenance and repair processes.
• Excellent customer service, communication, and organizational skills.
• Ability to multitask in a fast-paced service environment.
• Experience with dealership management systems preferred.
• Ability to build and maintain customer relationships.
• Valid driver’s license with a clean driving record required.

Compensation & Benefits

• Competitive hourly pay plus commission or performance incentives
• Medical, Dental, and Vision Insurance
• LegalShield Coverage
• Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance
• 401(k) with Employer Match
• Paid Sick Leave, Vacation, and Holidays
• Employee discounts on vehicles, parts, and services
• Career growth opportunities within the dealership group

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ADA Essential Duties

• Ability to stand, walk, and move throughout the service department for extended periods.
• Ability to communicate clearly in person, by phone, and electronically.
• Ability to occasionally lift up to 25 pounds.
• Maintain regular and predictable attendance.