Foreman

ESSENTIAL, DUTIES include the following. Other duties may be assigned. Recruits and motivates qualified service technicians.

Assists technicians in developing their skills.

Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.

Understands and ensures compliance with manufacturer warranty and policy procedures.

Ensures that all repairs are assigned to technicians in an equal and fair manner. Provides technical support for technicians when necessary.

Ensures repairs are charged out correctly.

Checks progress of each repair order throughout the day.

Maintains high-quality service repairs and minimize comebacks.

Conducts periodic spot checks of completed jobs for thoroughness and quality.

Road tests vehicles to quality-check work performed.

Accounts for all documents; ensures that none are missing and all are processed correctly.

Establishes and maintains customer follow-up program to confirm satisfaction with the service experience.

Closes repair orders timely

Handles all customer complaints within 24 hours, informing other managers as appropriate.

Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.

Monitors technicians' daily productivity reports and corresponding payroll records.

Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.

Ensures the proper care, storage, and inventory of special tools.

Keeps abreast of new equipment and tools available and recommends purchases. Fills in for service advisor and dispatcher when necessary.

Attends managers meetings as requested.

Strives for harmony and teamwork within the department and with all other departments. Maintains safe work environment.

Maintains professional appearance.