Fraud Investigator II

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Position Summary

The Fraud Specialist II is responsible for monitoring and reviewing fraudulent items on customer accounts or items received by the bank. Provides assistance to management in order to maintain a regulatory compliant culture while assisting in fraud prevention.

Essential Duties and Responsibilities

• Investigates moderate to high aggregate dollar amount cases and/or moderately complex investigations with in-depth evidence gathering and documentation

• Identify fraud trends and escalate findings to management

• Responds to and investigates all alerts or reports of external fraudulent activity to include but may not be limited to: ATM deposits, checks, loans, ACH, wire and branch transactions.

• Review suspended mobile deposits, place holds, approve, void or start cases as appropriate.

• Review ATM deposits, place appropriate holds and start cases as appropriate.

• Provides assistance, supports and responds to questions and information needed by bank personnel regarding fraudulent activity.

• Assists with preparation of monthly reports.

• Tracks fraud and reports losses and recoveries monthly.

• Assists in daily monitoring of bank fraud detection systems and partner with other team members with respect to analyzing data and determining fraud trends and developing fraud schemes.

• Detect potential or actual fraudulent transactions through analysis of large volumes of transactional data..

• Assists with incoming data flow/assignments to Team members

• Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.

• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to read and comprehend simple instructions, short correspondence and memos.

• Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations.

• Ability to read, analyze and interpret financial report and/or legal documents.

• Ability to write simple-to-business correspondence, routine reports, and procedures.

• Ability to respond in writing to customer complaints, regulatory agencies or members of the business community.

Education and/or Experience

• BS/BA Degree (4 year) from an accredited university /college

• 2-4 years’ experience in fraud management, experience at a bank or financial institution preferred

Specialized Training

• None

Computer Skills 

• MS Word, Excel, PowerPoint, and Outlook

Certificates, Licenses, Registrations

• None

Other Qualifications (including physical requirements)

• Must have good time management, communication, and organizational skills.

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Activities, duties and responsibilities may change at any time with or without notice.    

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.