Front Desk

About Us: At Integrated Foot and Ankle Specialists, we're dedicated to providing high-quality healthcare to our valued patients. We believe that the best care for our patients starts with the best care for our employees. Our comprehensive compensation and benefits program reflects our commitment to the well-being of our staff. As a member of our team, you'll play an integral role in helping people live longer, healthier lives.


Position Summary: Are you a highly skilled multitasker with a passion for patient care? We are seeking a Full Time Front Desk Receptionist/Medical Assistant for our Wyomissing office and a Part Time Front Desk/Medical Assistant for our Morgantown office to join our busy podiatry practice. In this role, you will be a vital part of our healthcare team, responsible for both clinical and administrative tasks. Your ability to provide exceptional patient experiences and maintain the smooth operation of our office is crucial.


Key Responsibilities
 
Greeting Patients:

• Welcome patients to our office in a professional and friendly manner, answer phone calls, and direct queries efficiently.


• Ensure a warm and welcoming atmosphere for all patients.
  

• Manage patient appointments and coordinate the flow of patients in the office, book, confirm, and reschedule as necessary.


• Ensure efficient patient check-in and check-out processes, to create a seamless experience for every individual.

• Accurately enter patient insurance and demographic information.


• Verify insurance details and process related documentation.


• Communicate effectively with both doctors and patients using appropriate medical terminology.


• Assist in taking a thorough detailed chief complaint, past medical history, and social history.
  


• Handle financial transactions: collect co-pays, deductibles, and manage billing queries.

• Scribe the objective and plan portion of encounter notes under the doctor's direction.


• Assist physicians with minor in-office procedures.


• Educate patients on their conditions and treatment plans.

• Maintain inventory, supplies, equipment, and sterilization of instruments.


• Ensure prompt and thorough cleaning and sterilization of examination rooms.


• Provide support and coverage for other staff members when requested.

• Familiarity with Electronic Health Records (EHR) and medical terminology is required.


• High school diploma or equivalent.


• Minimum of 2 years of experience working as a medical assistant.


• Friendly and compassionate disposition.


• Excellent organizational and time management skills.


• Strong interpersonal communication skills.


• Ability to work independently and collaboratively as part of a team.


• Dedication to maintaining the confidentiality of all patient records.