Front Desk Administrator

Front Desk Coordinator (Full-Time or Part-Time)
The Spa at Litchfield Hills

The Spa at Litchfield Hills is seeking a dynamic professional to join our Front Desk team. This role is ideal for someone who takes pride in delivering exceptional guest experiences and thrives in a fast-paced, detail-oriented environment.

As the first and last point of contact, you will play a vital role in shaping each guest's experience while supporting the daily operations of a high-performing spa.

Key Responsibilities

• Provide a warm, professional welcome to all guests, ensuring a seamless arrival and departure experience


• Manage high-volume phone and scheduling systems with accuracy and efficiency


• Coordinate and maintain a dynamic appointment book to optimize daily operations


• Deliver personalized service by recommending treatments and retail products


• Process transactions and encourage pre-booking to enhance guest retention


• Collaborate with team members to ensure smooth workflow and elevated service standards


• Maintain a calm, organized front desk environment while multitasking effectively

Qualifications

• 2+ year experience in front desk, hospitality, spa, salon, or customer service preferred


• Strong communication skills with the ability to engage a diverse clientele


• Proven ability to multitask and problem-solve in a fast-paced setting


• Detail-oriented with excellent organizational skills


• Comfortable with computers, scheduling software, and point-of-sale systems


• Professional presentation, demeanor, and strong interpersonal skills


• Open to feedback and committed to continuous improvement


• Availability for evenings and at least one weekend day

What We Offer

• Competitive starting pay with opportunities for advancement


• A supportive, team-oriented culture


• Opportunity to grow within a well-established spa environment


• Hands-on experience in luxury hospitality and guest services