Front Desk Agent

Position Summary: A front desk agent checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include but are not limited to: distributing room keys, verifying customers' hotel registration information, and process room payments and deposits during their stay.

Shifts Available: Full Time / Part Time, 7a-3p, 3p-11p, 11p-7a

PLEASE FILL OUT QUESTIONS IN ORDER TO BE CONSIDERED FOR POSITION

Front Desk Clerk duties and responsibilities:

• Taking, cancelling, and changing room reservation requests


• Investigating and resolving customer complaints or questions


• Processing guest departures including calculating changes and receiving payments


• Answering telephone calls and relaying messages


• Maintaining an inventory of reservations, vacancies, and room assignments


• Answering inquires about the hotel and its services through the telephone, email, or in person


• Handling wake-up calls and a myriad of other guest requests


• Strong written and verbal communication skills


• Good time management skills and ability to multitask


• Excellent organizational skills and attention to detail


• Ability to creatively solve problems


• Maintaining a well-groomed and professional appearance


• Flexibility to work in a fast-paced environment


• Bi-lingual a plus

Compensation: Depending on Experience

Typically Start at $13.50 - $14.50 with raise after 90 days -

Job Types: Part-time, Full-time

Salary: From $14.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 8-hour shift


• Day shift


• Holidays


• Night shift


• On call


• Overtime


• Weekend availability

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Shift availability:

• Night Shift (Preferred)


• Overnight Shift (Preferred)


• Day Shift (Preferred)

Work Location: In person