Front Desk Agent

The Sunset Marquis is a four-diamond hotel located in West Hollywood and includes Cavatina restaurant, Bar 1200, and SPA. We offer competitive benefits which include medical, dental, vision, 401(k), life insurance, complimentary onsite parking or monthly metro pass, employee meals, PTO (vacation, sick, holiday), on-the-job training, growth opportunities, discount room rates to staff, tuition reimbursement, wellness program, and more.

Are you ready to join the Sunset Marquis family? Click below to apply!

Job Summary

The Front Desk Agent is responsible for greeting guests, responding to inquiries, answering and re-directing phone calls, and checking hotel guests in and out of rooms. Responsible for providing friendly, courteous, efficient service, and creating a memorable experience.

Essential Duties and Responsibilities include:

• Daily house count and expected arrivals/departures.
• Maintain confidentiality of guest and hotel information.
• Perform all functions of the Front Desk including check-ins, check-outs, telephone procedures, wake-up calls, etc.
• Attend to and resolve guest concerns/issues quickly, efficiently, and courteously, while making guest satisfaction a priority.
• Receive information from the previous shift and passes on pertinent details to the oncoming shift.
• Immediately communicate to relevant departments regarding any changes to rooms- i.e. room move, cancellation, new arrival, etc.
• Ensure proper and thorough bucket checks to the in-house guest ledger report and report discrepancies to the Manager on Duty.

Competencies include:

• Displays high level of professional integrity and ethical conduct.
• Maintain calmness and composure under high levels of pressure.
• Adapt to frequent change, fast paced environment, delays, or unexpected events.
• Pays close attention to details.
• Ability to multitask and uses time efficiently and effectively.
• Demonstrates strong organizational and communication skills.

Essential Skills, Experience, and Education include:

• Associate degree (AA) is a plus; and/or minimum of one year Concierge experience; and/or equivalent combination of education and experience.
• Luxury hotel and/or luxury residence experience preferred.
• High volume/fast-paced environment experience preferred.
• Proficient in English- verbal and written.
• Opera PMS experience is a plus.
• Alice software experience is a plus.

Certificates, Licenses, Registrations:

• Les Chefs or membership is a plus.
• LACA membership is a plus.

Physical Requirements include:

• Long periods of stationary standing.
• The employee will frequently lift and/or move up to 10 pounds and will occasionally lift and/or move up to 25 pounds.