S

FRONT DESK AGENT - Full Time

salary Salary :

$19 - 20 hourly

icon building Company : SCP Hotels
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - FRONT DESK AGENT - Full Time



Full-time


Description

FRONT DESK AGENT - Full Time with Benefits $19 to $20 per hour

Mendocino Coast Lodge - SCP Hotels

The Front Desk Agent will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. As a Front Desk Agent, you will play a key role in creating a positive and welcoming experience for our guests.

The Job

  • Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
  • Follow Hotel policies with lost and found items.
  • Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
  • Continuously promote sanitation, safety, and security efforts.
  • Encourage Social Media/5-star compliments or reviews on OTA’s.
  • Greet guests warmly and efficiently, processing check-ins and check-outs with accuracy and speed.
  • Maintain knowledge of Hotel features/services, hours of operation, room types, rates and numbers, layout, decor, appointments, special packages and promotions, daily count, expected arrivals and departures, group activities, and departmental policies and procedures.
  • Manage reservations and room assignments, ensuring accuracy and availability.
  • Process payments and handle guest accounts, adhering to company policies and procedures.
  • Respond to guest requests and concerns promptly and professionally, resolving issues to their satisfaction.
  • Responsible for maintaining an efficient and effective flow of information with guests, team members, managers, housekeeping, and other departments within the Hotel.
  • Upsell hotel services and amenities to maximize revenue opportunities.
  • Maintain a clean and organized front desk area, ensuring a professional appearance.
  • Collaborate effectively with other departments to provide seamless service to guests.
  • Follow all safety and security protocols to ensure the well-being of guests and staff.
  • Ensure security of guest room access.
  • Maintain confidentiality, security, and integrity of organizational data.
  • Inspect, plan, and ensure that all materials and equipment are in complete readiness for service.
  • Maintain knowledge of correct maintenance and use of equipment.
  • Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
  • Access all functions of computer/software systems.
  • Other duties as assigned.

Requirements

Job Requirements

  • Must be a United States citizen or possess a valid work permit.
  • Must be able to read, write, and speak English. Fluency in other languages is beneficial.
  • Must be able to accurately follow instructions, both verbally and written.
  • Ability to work a flexible schedule that may include evenings, weekends, and holidays.
  • Must be able to work in a fast-paced environment with urgency and empathy.
  • Outstanding coordination and multi-tasking abilities.
  • Professional in appearance and demeanor.
  • Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality-specific software systems.
  • Must have general computer skills including Microsoft Office and Google Suite.
  • Must have the ability to deal effectively and interact well with guests, vendors, and team members.
  • Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
  • Ability to calculate figures and amounts using basic math.

Supervision

  • Reports to the Front Office/Desk Manager.

Education and Experience

  • High school diploma or equivalent.
  • Previous customer service experience is required.
  • Previous Front Desk experience preferred.
  • Familiarity with hotel reservation systems (experience with specific systems is a plus
  • State Alcohol Serving Certificate.

Working Conditions

  • Must be able to stand and move freely about the property for the majority of the shift.
  • Must be able to occasionally lift, carry, push & pull up to 50 lbs.
  • Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
  • Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
  • While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat).
  • Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
  • Noise level is usually moderate.

Salary Description

$19/hour

Original job FRONT DESK AGENT - Full Time posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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