S3 Hotel Group is seeking a friendly, service-driven Full-Time Front Desk Agent to support operations at both Homewood Suites and Hampton Inn Irvine Spectrum/Lake Forest. This role serves as the face of the hotel, delivering exceptional guest service and ensuring smooth front-desk operations across both properties.

Key Responsibilities

• Welcome guests and efficiently manage check-ins and check-outs at both properties


• Process reservations, modifications, and cancellations in the system


• Handle guest inquiries, concerns, and requests with professionalism and urgency


• Accurately process payments, room charges, and transactions


• Promote and enroll guests in Hilton Honors programs


• Coordinate with housekeeping and maintenance to support guest needs


• Maintain a clean, organized, and professional front desk area


• Ensure compliance with hotel safety, security, and QA standards


• Support operations across both hotels as needed (dual-property flexibility)


• Assist with guest services, luggage, and local recommendations

Qualifications

• Previous hotel or customer service experience preferred


• Strong communication and interpersonal skills


• Ability to multitask in a fast-paced environment


• Basic computer skills; hotel systems experience (PEP preferred)


• Professional appearance and reliable attendance


• Flexibility to work across both properties

Schedule

• Full-Time


• Flexible shifts including mornings, evenings, weekends, and holidays


• Must be able to work at either property as business needs require

Compensation & Benefits

• Competitive hourly pay


• Paid Vacation and Sick Leave


• Medical, Dental, and Vision Insurance


• 401(k) Retirement Plan


• Hilton Team Member Travel Program (Go Hilton)


• Growth opportunities within S3 Hotel Group