Front Desk Agent, Hotel-Full Time, Days/Afternoon

This position typically starts at $17 per hour and works a variable schedule, including evenings, weekends and holidays. Team members begin accruing PTO starting on day one, and full‑time employees are eligible for benefits after 90 days.

This job puts you right at the heart of the guest experience, where you get to welcome people with genuine enthusiasm and keep the energy of the property buzzing. Every shift brings something new — from helping guests find the perfect room to solving challenges on the fly and keeping operations running smoothly. You’ll be the go‑to expert for information, service recovery, and creating memorable moments that make guests feel truly taken care of. If you love a fast‑paced environment where your positivity, multitasking skills, and personality can shine, this role is an absolute blast.

• Demonstrates regular and predictable attendance; arrives on time in a clean uniform with required name tag, ID, and licenses, ready to work with a positive, ready‑to‑learn attitude.

• Greets guests and team members warmly and professionally, supporting our Family Style Service culture.

• Works a flexible schedule, including nights, weekends, holidays, and overtime as needed.

• Responsible for guest satisfaction and complete flow of communication at and around the front desk.  Registers and processes guest promptly upon arrival and departure. 

• Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate. 

• Receive and processes' telephone and walk-in reservations accurately to ensure guest satisfaction.  Required to stand for extended periods of time.

• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters so prompt corrective actions can be taken. 

• Oversee a secure and safe environment for employees and guest. 

• Grooming must meet property standards. 

• Perform all duties requested or required.

• Greeting and welcoming hotel/casino guests in an energetic & enthusiastic manner.
• Assigning appropriate guest room accommodation during hotel check-in.
• Verifying that departing guests have experienced superior hospitality.
• Invoking service recovery when appropriate.
• Cashiers following established procedures including accurate record keeping, posting of charges, billing disputes and cash payment handling.
• Accurately inform guests of shows, facilities, services and room amenities available at Harrah’s.
• Assist guests by attempting to honor special requests for specific accommodations and presents options when those requests cannot be met.
• Make reservations and handles cancellations.
• Ability to handle multiple tasks with a sense of urgency.

• Must be at least 18 yrs. of age.

• Ability to read, write, and understand English.

• Communicates effectively and maintains positive working relationships with guests, coworkers, and management.

• Must pass the required background check.

• Report to work in a neat and clean uniform, with slip resistant shoes. Well-groomed hair and personal hygiene are essential.

• High School Diploma or equivalent required. 

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. 

• Must be able to obtain Missouri Gaming License.  

• Must have excellent customer service/communication skills. 
• Knowledgeable in data entry, read and interpret output from a computer
• Must perform duties with a sense of urgency.
• Ability to use a computer.
• Must possess the ability to deal with a variety of people.
• Must possess the mathematical ability to add, subtract, multiply and divide.
• Must possess a polished, impeccable appearance and a professional demeanor.
• Must be detail oriented.
• Guest service experience required.

• Ability to work in a loud, fast‑paced environment while handling multiple tasks under time constraints.

• Requires frequent standing, walking, bending, lifting, reaching, pushing, and pulling throughout the shift.

• Must be able to work independently along with a team mentality. 
• Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs or more. 
• Must be able to stand for prolonged periods of time or entire shift. 
• Must be able to work at a fast pace and in stressful situations. 
• Can tolerate areas containing second-hand smoke, high noise levels, bright lights and dust. 
• Must be able to maneuver around office areas, effectively work in high traffic areas and respond to visual and aural cues.
• Mathematical abilities including addition and subtraction/accurate record keeping are strongly required. 
• Must have the dexterity to grip and work necessary items (chips, 10 key adding machine, money bags, computers, money, etc.).