Front Desk Agent (Seasonal) Resort Guest Services

 Join our team as a Seasonal Front Desk Agent and serve as the face of the resort, creating a positive first and last impression for every guest. In this fast-paced, guest-focused role, you’ll handle check-ins and check-outs, manage reservations and billing, and provide exceptional customer service. This position is ideal for individuals who enjoy hospitality, problem-solving, and delivering memorable guest experiences.

Position Details

• Employment Type: Seasonal 
• Shift: Flexible (Days, Evenings, Weekends, Holidays) 
• Department: Front Office / Guest Services 

What You’ll Do

• Greet guests in a friendly, professional manner during arrival and departure 
• Process guest check-ins and check-outs efficiently and accurately 
• Handle all forms of payment, including cash, credit cards, and room charges 
• Assign guest rooms and manage room inventory and availability 
• Enter and retrieve guest information, reservations, and billing details using property management systems 
• Provide information about resort amenities, services, rates, and special packages 
• Answer phones and respond to guest inquiries, requests, and concerns promptly 
• Assist guests with directions, reservations, and special accommodations 
• Maintain accurate records, including registration cards, receipts, and reports 
• Prepare, run, and distribute daily reports as needed 
• Monitor and maintain front desk supplies, brochures, and materials 
• Ensure security of guest information, room keys, and cash drawers; balance and verify cash at end of shift 
• Anticipate guest needs, resolve issues, and escalate concerns when appropriate 
• Follow all safety, emergency, and resort procedures 
• Support overall front office operations and perform additional duties as assigned

 What We’re Looking For

• Must be at least 18 years or older
• High school diploma or equivalent required 
• Previous customer service, front desk, or hospitality experience preferred (not required) 
• Proficiency in Microsoft Excel and basic computer systems 
• Strong communication and interpersonal skills 
• Excellent attention to detail and organizational skills 
• Ability to multitask and work efficiently in a fast-paced environment 
• Professional demeanor with a strong guest service mindset 
• Reliable, punctual, and team-oriented 

Physical Requirements

• Ability to stand for extended periods of time 
• Frequent use of hands for typing, handling documents, and operating office equipment 
• Occasional lifting of up to 25 lbs. 
• Ability to perform repetitive tasks such as data entry and phone use 

Work Environment

• Fast-paced front desk environment within a busy resort setting 
• Frequent interaction with guests, team members, and management 
• Primarily indoor setting with consistent guest traffic 
• Requires flexibility to work weekends, holidays, and peak seasonal periods 
• Multitasking environment with frequent interruptions and shifting priorities 

About Lake Lawn Resort

Located on Delavan Lake, Lake Lawn Resort is a premier hospitality destination known for exceptional service and a strong team culture. Whether you're starting your career or looking for a steady role, this is a great place to grow.

Disclaimer

This role includes a variety of responsibilities to support daily operations.