Front Desk Agent/Night Auditor - Doubletree by Hilton Berkeley Marina

Essential Responsibilities

• Welcome guests with exceptional hospitality and provide outstanding customer service.


• Efficiently process guest check-ins, check-outs, reservations, and payments.


• Answer telephone calls and respond to guest inquiries in a professional manner.


• Resolve guest concerns promptly while ensuring a positive guest experience.


• Perform Night Audit responsibilities, including balancing daily transactions, completing financial reports, and preparing the hotel for the next business day.


• Maintain accurate cash handling and guest account records.


• Follow Hilton brand standards, hotel policies, and safety procedures.


• Work collaboratively with all hotel departments to ensure exceptional guest satisfaction.

Qualifications

• Previous hotel Front Desk or customer service experience is preferred.


• Previous Night Audit experience is preferred but not required; training will be provided for the right candidate.


• Excellent communication, organizational, and problem-solving skills.


• Ability to multitask in a fast-paced environment.


• Strong computer skills and the ability to learn hotel operating systems.


• Must be dependable, professional, and able to work independently.

Schedule Requirements

• Full-time position with a flexible schedule.


• Must be available to work day, evening, overnight, weekend, and holiday shifts.


• Must be available to cover shifts for employee vacations, call-offs, and other business needs as required.

Core Competencies

• Customer Focus & Service Excellence


• Attention to Detail & Accuracy


• Problem Solving & Conflict Resolution


• Teamwork & Collaboration


• Time Management & Organization

If you are passionate about hospitality, enjoy working with people, and thrive in a dynamic environment, we encourage you to apply and become part of the DoubleTree by Hilton Berkeley Marina team.