Front Desk and Closer

This job is being posted on behalf of a surgical office located in Kennesaw, GA.

About The Drainless Aesthetic Institute

The Drainless Aesthetic Institute is a growing cosmetic surgery practice dedicated to providing a personalized, thoughtful, and patient-centered surgical experience. We are building a collaborative team committed to exceptional care, professionalism, and an environment in which patients and employees feel valued.

As a startup organization, we seek proactive, dependable, and adaptable professionals who communicate openly, exercise discretion, take initiative, and support their colleagues. Team members will have a meaningful opportunity to shape the practice as our processes, technology, schedules, and workflows evolve.

If you take pride in your work and want to help build an exceptional practice from the ground up, we invite you to grow with us.

Position Summary

The Front Desk and Closer plays a central role in creating a seamless, elevated patient experience from the first inquiry through consultation, financial discussions, scheduling, and front-office follow-up.

This is more than a traditional receptionist position. The role combines hospitality, front-office operations, lead follow-up, consultation scheduling, financial conversations, and consultation conversion while maintaining appropriate non-clinical boundaries.

The ideal candidate is warm, polished, organized, and persuasive without being high-pressure. The individual must be comfortable discussing elective cosmetic procedures, pricing, financing, deposits, and next steps with professionalism and discretion.

Regular hours are 8:00 a.m. to 5:00 p.m.; evenings and Saturdays are not required.

This position does not currently include commission, bonus, or other incentive compensation; incentive compensation may be considered in the future.

Essential Duties and Responsibilities

• Welcome patients and visitors in a warm, professional, and discreet manner.

• Respond promptly to telephone calls, texts, emails, website inquiries, and other approved patient communications.

• Schedule consultations, pre-operative visits, procedures, post-operative appointments, and follow-up visits.

• Maintain accurate patient demographic, scheduling, and administrative information.

• Provide approved information regarding services, pricing, deposits, financing options, consultation scheduling, and next steps.

• Conduct the financial and closing portion of consultations independently and within approved guidelines.

• Follow up consistently with prospective patients and consultation leads and maintain accurate lead-tracking records.

• Use the Company's CRM, telephone, scheduling, payment, and financing systems; training will be provided.

• Support consultation-to-procedure conversion without misleading, coercive, or inappropriate sales practices.

• Collect deposits, payments, and approved fees and maintain accurate receipts and payment records.

• Assist patients with approved financing processes and clearly communicate applicable requirements and next steps.

• Maintain patient confidentiality and comply with HIPAA and Company privacy requirements.

• Maintain a clean, organized, and professional reception and consultation environment.

• Support approved marketing, events, review requests, follow-up initiatives, and patient-experience activities.

• Track appointment, consultation, cancellation, no-show, collection, and conversion metrics when requested.

• Perform other duties appropriate to the role and reasonably assigned based on patient and business needs.

What Success Looks Like

• Prospective patients receive prompt, consistent, and professional follow-up.

• Patients experience a welcoming, organized, and elevated front-office experience.

• Consultation schedules, patient records, payment documentation, and lead-tracking systems remain accurate and current.

• Pricing, financing, availability, and booking next steps are communicated confidently and accurately.

• Patient service and responsible sales performance are balanced appropriately.

• Sensitive medical and financial information is handled with discretion.

• The employee adapts effectively as systems, workflows, and responsibilities evolve.

Required Qualifications

• High school diploma or equivalent.

• Excellent customer service and interpersonal skills.

• Strong telephone, written, and verbal communication skills.

• Strong organization, follow-up, and time-management skills.

• Ability to manage multiple priorities in a patient-facing environment.

• Professional appearance and demeanor appropriate for a cosmetic surgery practice.

• Ability to discuss pricing and financial information confidently and accurately.

• Ability to maintain confidentiality and exercise sound judgment.

• Comfort learning CRM, scheduling, front-office, payment, and financing systems.

Preferred Qualifications

• Experience in cosmetic surgery, plastic surgery, aesthetics, elective healthcare, dental care, luxury hospitality, or consultative sales.

• Experience converting inquiries or consultations into scheduled services.

• Experience with medical practice-management or CRM software.

• Experience with patient financing and payment processes.

• Bilingual skills relevant to the patient population.

Startup and Cross Functional Expectations

As a growing startup, Drainless Aesthetic Institute expects responsibilities and workflows to evolve. Employees may be cross-trained and occasionally asked to assist with reasonable duties outside their usual routine when needed to support patients, colleagues, or operations. This job description is not intended to be an exhaustive list of responsibilities.

Physical Requirements

• Frequent sitting, standing, walking, speaking, listening, and keyboarding.

• Frequent use of computers, telephones, and standard office equipment.

• Occasional movement of office or patient-experience supplies.

• Regular in-person interaction with patients in a clinical environment.

Pre Employment Screening

Any offer of employment is contingent upon successful completion of Drainless Aesthetic Institute's applicable pre-employment screening requirements, including a background check, references, and drug screening. Depending on the position, screening may also include verification of employment history, education, professional licenses, certifications, credentials, and other job-related qualifications. All screening will be conducted in accordance with applicable law.

Equal Employment Opportunity

Drainless Aesthetic Institute is an Equal Employment Opportunity employer. Employment decisions are made without unlawful discrimination, harassment, or retaliation based on race, color, religion, sex, pregnancy, childbirth or related medical conditions, national origin, age, disability, genetic information, military or veteran status, or any other status protected by applicable federal, state, or local law.

At Will Disclaimer

Employment with Drainless Aesthetic Institute is intended to be at will to the fullest extent permitted by applicable law. Nothing in this job description or recruiting posting constitutes a contract of employment or guarantees employment for any specific duration, schedule, assignment, compensation arrangement, or continued employment.

Work schedule

• 8 hour shift
• Monday to Friday

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance