Front Desk Associate

Company : Hawaii Volcanoes Lodge Company LLC

Job Type : Full Time

United States

Job Description - Front Desk Associate

Title: Front Desk Associate

Reports To: Front Desk Supervisor

Department: Lodging

Summary of Position:

Provide extraordinary hospitality to all guests and visitors relating to tours and company programs in addition to front desk duties involving efficient and timely reservations, check-ins / check-outs. Be an effective information resource regarding Park attractions and items of interest.

Responsibilities:

In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park

Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience

Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies

Respond calmly and professionally to all guest complaints resolving issues as appropriate and escalate to management when necessary

Keep front and back office areas organized and clean

Communicate with emergency responders, when necessary, in a calm and effective manner

Prepare daily deposit, drop receipts and follow all company cash handling procedures

Assist other team members by sharing knowledge of Park and surrounding area

Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas

Other duties per Duties Checklist and as assigned

Fire Watch

Position Requirements:

Provide excellent customer service to meet and exceed customer expectations

Present a positive image of the company in an upbeat, professional manner

Ability to work a variety of day, night, weekend and holiday shifts

Ability to work independently

Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles

Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system

Knowledge and Experience:

Education: High school diploma or equivalent

Experience: Minimum 1 (one) year front desk/room registration experience

National Park/Resort experience

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Front Desk Associate

Job Description - Front Desk Associate

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