Front Desk Attendant

Front Desk Attendant

The Front Desk Attendant has strong customer service skills and will greet and direct customers, assist with membership and program registrations, help secure rentals and answer phones.  

This is a part time, year round position. Eligible candidates should be 18 or older.

INCENTIVES:  Part time employees receive 25% off general programs with the exception of PDNA, contracted, trips and private lessons. In order to encourage a healthy lifestyle for our staff members, the Park District provides all staff with the opportunity to use our fitness facilities at the Community Pavilion and the Racquet, Fitness and Gymnastics Center free of charge.

ABOUT US: The Oak Lawn Park District, incorporated in 1944, has a long and proud history of serving the recreational needs of our 56,000 residents with a myriad of recreational programs and services. We operate under the state tax cap as a municipal corporation, meaning we are our own taxing body. Overseen by a Board of five elected officials, the District manages a combination of 34 parks and facilities which cover over 280 acres. In addition, we manage a Special Recreation Cooperative that offers recreational programs and services to individuals with disabilities in 9 municipalities.

*The Oak Lawn Park District is an equal opportunity employer. Equal access to programs, services and employment is available to all persons. Those applicants requiring accommodations to the application and/or interview process should contact a representative of the Personnel Department.

QUALIFICATIONS:

• Basic computer skills


• Communication skills


• Strong organizational habits


• Customer service skills


• Basic math skills


• Ability to count money and have cash handling skills


• Must be able to work independently


• Must have decision making skills


• Must be able to take initiative with job tasks


• Must be able to multi-task

IMMEDIATE SUPERVISOR:

• Pavilion General Manager

DUTIES AND RESPONSIBILITIES

ESSENTIAL FUNCTIONS:

• Checking I.D’s for memberships


• Collecting cash for services rendered


• Collecting and processing registrations


• Processing new and renewed memberships


• Answering phones, questions and patron inquiries


• Opening and closing shifts


• Activating and deactivating alarms system


• Take rental permits


• Unlocking and locking doors when building opens and closes


• Depositing money and registrations with completed batches


• Provide excellent customer service to patrons


• Must wear appropriate attire. (I.D tag, jeans or shorts acceptable with no tears, park district shirt will be provided and is mandatory)


• Must use professionalism and appropriate language at all times, especially on phone.


• Must be courteous and reasonably accommodating to all patrons needing assistance/customer service.

MARGINAL FUNCTIONS:

• Report inappropriate behavior and activities


• Make calls as directed to patrons


• To complete assignments as designated by Supervisors


• Resolve issues and problems with good judgment and in best interests of the Patrons and the Park District.


• To understand facility and park district rules, regulations and policies


• To react efficiently and effectively and in good judgment during emergency situations


• Report damaged or hazardous materials or situations

PHYSICAL CONSIDERATIONS:

• Must be able to work 5-19 hours per week


• To be able to sub or work longer shifts when necessary


• Must be able to work in desk area for long periods of time without leaving

PSYCHOLOGICAL CONSIDERATIONS:

• To be able to work alone for long periods of time


• To be able to multi-task during busy peak hours


• To be able to work and communicate with staff and patrons in a friendly professional manner


• Ability to use good judgment in the absence of supervision

ENVIRONMENTAL CONSIDERATIONS:

• Work will be performed indoors in lighting and conditioned temperature


• Work may be repetitive such as typing and inputting information into computer

COGNITIVE CONSIDERATIONS:

• Must be able to follow directions


• Ability to communicate verbally and in writing


• Employee must have basic computer skills and ability to type.